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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved two double beds, only one king room available. I was left scrambling for a room at midnight with no help from the staff. I would not recommend this hotel for anything.
Business response:
We are sorry we were unable to accommodate you in the room that you reserved. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I booked a room here my parents and when they checked in, they couldn't find the Expedia reservation and said that they were overcooked and had no rooms. Unbelievable. Do not stay at this place.
Business response:
Equis, thank you for your review. We apologize for the reservation issue and for not being able to accommodate your parents. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The property was a mess. The faucet in the sink was falling off, the shower dripped constantly, the beds were uncomfortable, and they only change the linens if you’re staying for a week or longer. One of the worst hotels I’ve ever stayed in. We paid more than $300 per night and it was really disappointing.
Business response:
Please accept our apologies that our hotel did not live up to your expectations. Rest assured steps have been taken within the respective departments to ensure an improved experience for all our guests. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
I had 2 rooms that had plumbing issues. I had to be changed 3 times.
Business response:
Jacqui, thank you for your review. We apologize for the maintenance issues you encountered in your rooms and for the inconvenience you had due to it. Please be assured that we have discussed your feedback with the concerned teams, and we're working with them to fix the problems immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Didn’t have opportunity to like. Our reservation was not honoured. We had booked 2 rooms. Not available. I had called earlier in the week to confirm our reservation and mentioned our flight arrives at 11:50 pm. But might be late. We want to make sure we have a room. The people at the desk were not very helpful. They didn’t find us another room. In fact they returned to folding laundry leaving us to fend for our selves. Another traveller who booked through Expedia US, found several rooms for himself and us at the Best Western... read more
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
1. The TV reception was terrible and the channel options very limited. 2. Contentential breakfast consisted of coffee and your choice of a prepackaged muffin or granola bar. 3. While the shuttle to the cruise port was convenient, it was an additional charge and overcrowded.
Business response:
Thank you for taking the time to leave a review. Please accept our apologies for not meeting your expectations with regard to our breakfast and also for any inconvenience you had during your stay. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while implementing new breakfast offerings. We hope you will choose our hotel on your next visit to our area so we can provide you with a much-improved experience. Sincerely, Hotel Management
Though this place appears to be a nice hotel, it is more like a cheap, tired motel.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Location is great-- walking distance to convention center and cruise terminal
Business response:
Thank you for being our guest. We're glad to know our location close to the convention center and cruise terminal worked well for you, but we are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Room smelled really bad and had roaches I will never again stay there ever
Business response:
Thank you for your review. We apologize for the odor you experienced in your room and for the inconvenience you had due to the roaches. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also asked our pest control provider to service our hotel immediately. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.