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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rundown Hotel Convenient 4 Ferry with Great Staff. The area is close to the BaleairIc Ferry for the Bahamas. The staff at the Hotel were helpful and courteous. However, the hotel and rooms are pretty rundown and in dire need kf refurbishment. The rooms are are not cleanor or well maintained. Everything is worn out. The free breakfast is a "grab and go" with coffee, tea, muffins, packets of porridge or nutty bars ! There is no breakfast area. However, the staff, especially the Shuttle Bus driver were eXcellent and very helpfu... read more
Business response:
Martin, thank you for being our guest. We sincerely apologize that our facility fell short of your standards and that you couldn’t experience a restful stay here. Your feedback with regard to the condition of our property and the breakfast offerings are discussed with the appropriate individuals as it will help us improve our future guest experiences. Please give us another opportunity to provide you with a better stay. Sincerely, Hotel Management
Horrible place needs work Outside lighting all out, scary dark parking lot for single female on business. Lobby dirty, attendant less that friendly, elevator same trash on floor never cleaned up. Beds itchy and place located directly in front of sewer facility, rooms smelled horrible.
Business response:
Sheri, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Location is convenient. Landscaping pleasing. Room reeked of tobacco smoke in a non smoking room. Staff was indifferent at best. Continental breakfast consisted of coffee and granola bars. Airport shuttle only runs from 8am to 4pm so no airport pickup for most guests.
Business response:
Although we make every effort to deliver our best, we regret this not to be your experience. Please accept our apologies for the difficulties you experienced at our hotel. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Location was convenient. Outside landscaping was pleasing.
Business response:
Thank you for your kind review and your compliments about our very convenient location. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The room was fine, common areas rather dirty and smelly.
Business response:
Thank you for taking the time to share your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back ... read more
front desk was friendly and helpful .However while checking out at 9.30 am the cleaning staff was asking like every 5 minutes are you done ? And our room was not ready when we were checking in at 8 pm
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Ma... read more
Look elsewhere Would not stay again, did not meet expectations. Felt dirty, was dirty, bed not on frame Husband had to lift it and put it back on frame. Holes in headboard. very noisy from outside street noise. Staff were , no one was at counter, they were in back arguing, one lady came to the front did not acknowledge us, just shuffled papers around and was obviously looking for something. Would not stay again. Especially for 200 canadian a night with taxes.
Business response:
We sincerely apologize for letting you down and the difficulties you encountered during your stay. Our team always strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Horrible hotel Check in staff was nice, but no early check in. Apparently they don’t have enough housekeeping help to ready rooms in a timely manner. Entire hotel stunk, bed didn’t seem freshly made, a pillow was missing. Toilets lined the halls, I guess they were changing them out. From the stench, the ones in the hall must have been the old ones. The toilet seat in our room kept sliding off and the top of the tank didn’t fit properly. They advertised as having free shuttle to and from port and airport. Failed to mention in... read more
Business response:
Linda, we apologize for the housekeeping issue and are sorry that you were able to take advantage of the shuttle service. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.