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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like smoke . People slamming doors after midnight, dog barking. Extremely disappointed.
Business response:
Heather, thank you for being our guest. We are sorry for the odor you experienced and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smoke smell. We also wish we had the opportunity to address the noise problem you faced while you were here. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Réservé pour 5 (2 lit et un sofa lit) pas de couverture pour le sofa lit, serviette et debarbouillettes pour 2. Un alarme sonne a 2 reprise a pret de minuit? Dejeuner tres décevant pour un gros hôtel (tres peu de choix et toaster a 2 tranches,)
Business response:
Thank you for your review. We are sorry your sleep was disturbed by the false alarm during your stay and apologize for the housekeeping oversights you outlined in your room. Your feedback will be shared with the appropriate team members to improve our service going forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new choices. Please give us another chance so we can make it up to you. S... read more
Great people but the facility is not clean overall.
Business response:
Thank you for being our guest. It is disappointing to read your stay was affected due to the cleanliness issue. Please accept our apologies for the inconvenience caused to you. Your feedback is shared with the housekeeping team to ensure we deliver a comfortable stay to all of our guests moving forward. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management
Hands down worst experience I have ever had at a hotel. We travel a good bit and we stay in Miami at least a couple of times a year. We've never stayed at this hotel before but it looked nice so I figured I'd give it a try. I booked this hotel about 3 weeks in advance for a Tuesday night. When I got to the hotel I was told they didn't have a room for me because of a leak. I was beyond mad. I had already paid for the room and it was like 11:55 at night. The guy at the front desk had black hair and a nose ring and to say he wa... read more
Business response:
Please accept our sincerest apologies as we could not accommodate you this time and we regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. Moreover, we want our guests to experience genuine, attentive, and warm service, and we are extremely we failed in this. We are grateful for your feedback, and we have shared your concerns with the appropriate individual. We appreciate your patience and hope you will give us another chance to pro... read more
pior hotel na região do aeroporto de miami Pior hotel que já fiquei na região do aeroporto de Miami, para uma taxa de 280 dólar e um roubo pelas condições do hotel. Quarto com a limpeza precária, cabelos na banheira, quarto com cheiro forte, a recepção só funciona até um certo horário, Se precisar de toalhas extras e roupa de cama você tem que buscar na recepção pois não entrega no quarto. Cafe da manhã sem opção somente o básico como café e pão de forma. Apesar de ter cozinha com fogão e geladeira o quarto não tem copo e ne... read more
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret the cleanliness and odor you had in your room. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. Also, we apologize for not meeting your expectations with our hotel policies and regret you did not like our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast choices. On a positive note, we are pleased you liked our location. ... read more
Mala Experiencia Lamentablemente el servicio fue muy decepcionante, el recepcionista no fue atento, el sofa cama esta muy viejo y el colchón no sirve, todos los alambres se sienten al acostarse
Business response:
Thank you for being our guest. We are sorry you did not like our bedding and regret your visit was not a pleasant one. We value your feedback and will share it with the appropriate team to see where we can make improvements. Also, we apologize you did not experience the best from one of our front desk associates. We are grateful for your comments, and we have shared your concerns with the appropriate individual. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
The room smells bad, there was no pillows or blankets for the sofa bed, the area for the breakfast it was too small.
Business response:
First and foremost, we apologize for the odor you encountered in the room assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. Also, we are sorry you did not like our breakfast area. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible, el sillón para que duerman mis hijos era de una plaza con un colchón viejísimo y destruido , tuve que pedir las sabanas aparte y no me dieron almohada porque no tenían mas, fue imposible encontrar el hotel la dirección que da los gps la confunden , esta al costado de una autopista y el frente da a una calle interna de storages y otros edificios, definitivamente terrible experiencia. Nunca mas!!!
Business response:
Thank you for your review. We are sorry our accommodation did not meet your expectations. We will share your valuable comments regarding the condition of your room with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Also, we regret the difficulties you encountered while finding our property. Moreover, we apologize that you were not provided the pillows you requested. Please be assured that we are taking action to avoid such problems in the future. We hope you wi... read more
I booked this property for the complimentary shuttle service from the airport which operates from 8am to 10 pm. I arrived at MIA at 9 pm and waited 45 mins and no appearance of the shuttle. Called the hotel at 9:45pm to be informed by a not so friendly staff that the shuttle stops at 10am. I ended up taking a taxi to the hotel.
Business response:
Thank you for your recent stay and for taking the time to share your comments. We certainly apologize if our website contained inaccurate information and caused any inconvenience. Thank you for bringing the situation to our attention. We will research the discrepancy on the website and make the necessary changes. Also, we apologize you did not experience the best from our associates. Your comments have been communicated with the front desk team to make sure we deliver a better service moving forward. We hope you will conside... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.