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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was horrible and dirty so many different things were wrong with this place
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Tiago, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Lo que pasa es que no pude viajar por causa de la crisis sanitaria por el Coronavirus, y esta reserva fue la única que no pude cancelar ni aplazar, por lo tanto me están cobrando algo que no pude usar por causa de la pandemia, es decir por algo que no tuve la culpa.
Business response:
Oscar, thank you for your review. We regret the inconvenience you experienced due to the third party website. Regarding your concerns about the refund, we suggest you reach out to them so they can assist you further. We hope you will revisit us. Sincerely, Hotel Management
I don’t go back hotel very very old no clean no good quality on their linen
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Please give us another opportunity so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
The hotel is directly in the line of flight for the Miami International Airport. A jet rattled the room every 90 seconds. We did not sleep....
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret the noise issue you encountered. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
Poor shuttle service! There was no shuttle service from the airport despite inquiring about it and being advertised as such. The shuttle runs on a restrictive schedule that was not documented in the hotel details. the information gave a different impression as it never stated that there were restrictions on times.
Business response:
Sabinah, thank you for your review. We are sorry for your disappointment with our shuttle service. Though it is available on our website, we regret you were not aware of it. We will take this opportunity to ensure our website is clear, and our front desk staff offers clear communications about our offerings. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
One of our rooms smelled like urine so bad we all had to stay in one room.
Business response:
Thank you for your review. We apologize for the odor you experienced in one of your rooms. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.