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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived very close to check in time, there were no ready rooms. Once in the room it was warm and had difficulty figuring out how to adjust temperature. The on/off switch to turn on controller was close to floor and backwards. There was no phone in room to call front desk. Elevators were very slow, coffee was burnt tasting and they definitely needed more help. They were very nice and room was clean so that was a plus. Won’t stay there again however.
Business response:
Dear Colleen,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these eventsdetracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Grant us the opportunity to host anothe... read more
Lock was broken on door. Had to get the front desk assistant to open the door each time. No attempt to fix it- left early due to it.
Business response:
Dear Paul, Thank you for taking the time to write a review. We aim to provide a flawless hotel experience. However, we regret concerns with the front door and that it was not attended to on a priority basis. Please allow us to work with our team to ensure we address it as soon as possible. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
It took us 45 minutes to get our room because the key kept not working. Apparently it was the battery in the key reader. The guy said it was the only room left when we asked for another. We went to go get food after 45 minutes while he finally fixed the door. Then we finally get back and to our room and get our 2 year old dressed to go swimming and the pool isn't working. We were not the only guests in our swim suits trying to use the pool because there was absolutely no notice. The smoke detector was also unwired from the w... read more
Business response:
Dear Britney, We apologize for the inconvenience you experienced during your stay. Our team works diligently to ensure a seamless check-in, and we regret that technical issues with the key reader caused delays. Regarding the pool closure, we understand your disappointment and apologize for any inconvenience caused. The safety and comfort of our guests are paramount. Your feedback is valuable, and we will use it to improve our services. We appreciate your patience and understanding and hope to have the opportunity to welcome ... read more
The pool was down. They had a hallway carpet torn up but tact strips still down the towels were used and the room smelled horrible. People were laying in the hallways outside of their rooms awful experience will not come back.
Business response:
Dear Trisha, We appreciate you taking the time to write a review of your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and the condition of the room were not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you with anything you need while ... read more
Check in was delayed due to their systems down and staff response was very pooy
Business response:
Dear Prasad, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management
Aweful! When i got there they said i cancelled my reservation even after showing them my confirmation. Said i called and called aaying i was going to jersey?? Never happened Left me and my 2 sons with no where to go 5 hours away from home at 9 pm. Didnt try to give me suggestions nothing the front desk lady just went bafk to watching tv on her phone and left us aframbling
Business response:
Dear Elyssa, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.