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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pictures are probably from the day the hotel was made, inside was an absolute mess. The room was dirty, broken, and completely unpleasant. They didn’t have keys so we had to be walked to the room, the next morning we asked for a key, and no ID no questions were asked and someone new just handed us keys. The toilet had cracks and chunks missing, the furniture was scratched and scuffed everywhere and a lot. The lobby was a mess with food boxes and bottles everywhere. Will never stay here or at an extended stay again.
Business response:
Dear Jehan, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of your room needing to meet your expectations. We will share your comments with the concerned individuals regarding further upgrades, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you. We hope you'll give us another chance and return to sta... read more
No shampoo or conditioner, 2 towels for 4 guests, had to ask for washcloth. Room had a very heavy air freshener smell. Breakfast was minimal with no plates, only coffee for drinks. The parking lot was full so we had to park at a nearby building. Not the worst place I've stayed but very inconvenient not having items to bathe!
Business response:
Dear Jennifer, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occa... read more
The experience overall was crap. We booked this place expecting our kids would be able to swim. Website not updated and found out pool was closed for rest of the month for broken pipe. So opted to watch tv, no remote. Get remote from lobby and get all the way back to the room only to find out there are no batteries in the remote so had to go all the way back to the desk. Woke up expecting a healthy breakfast as advertised on your website with eggs, fruit and other items that looked good only to go to the lobby and found all ... read more
Business response:
Dear Danielle, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please ret... read more
Please fix the policy where if you don't have rooms not to give the room to someone else how does a person pay days in advance only to lose the room because apparently there's nothing available. Really sucks to be left looking for a room somewhere in a random area you don't have a lot of time to plan at night
Business response:
Dear Steven, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to write a review..
The room was extremely dirty, beds still had dirty linens on them . It was several rooms
Business response:
Dear Melissa, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
We got our room and it was missing bed sheets most of the lights didn't work. The TV didn't work also.. Please refund our payment ASAP
Business response:
We do apologize for your inconvenience.
Business response:
Thank you for taking the time to write a review. we will take your comments into consideration when training our team.
The room lacks basic stuff like hair dryer and a phone to call reception - The beds size is too small( double bed) to sleep 2 people comfortably - Free Breakfast was a joke. Just yogurt and coffee in breakfast. - They allow pets at all floors leading to noisy atmophere at nights with some pets barking all night disturbing sleep. - A room for 4 poeple comes with just 2 towels. - They claimed to provide cooking top in skme rooms but that was an jnductikn which does not accept any type of cooking vessle making it useless. The h... read more
Business response:
Dear Sharad, Thank you for being our guest. Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Providing outstanding customer service to eve... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.