Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Dear Guest, Thank you for choosing us and sharing your feedback. We apologize for the cleanliness issues you encountered during your stay. This falls short of our usual standards, and we appreciate you bringing it to our attention. Rest assured, we will address this with our housekeeping team to ensure such oversights are not repeated. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. If you choose to stay with us again in the future, we are confident that we can provide you with a mu... read more

Business response:

Thank you. 

Business response:

Dear Kimberly, We acknowledge that the presence of a pool was a key factor in your decision to stay with us. We sincerely apologize for the inconvenience and frustration caused by the pool being out of order. It is never our intention to mislead, and we extend our sincere apologies for any miscommunication and frustration resulting from this situation. Our goal is to provide an exceptional experience to each of our guests, and we will share your feedback with our team. We hope to give you a better experience during your next... read more

Business response:

Dear Leydy, We regret that we fell short of meeting your expectations and sincerely apologize for any inconvenience during your stay. Rest assured, we are actively addressing these issues to enhance the experience for our future guests. We hope you will allow us to showcase the exemplary service we are known for.Sincerely,Hotel Management 

Business response:

Dear Destiny, Thank you for being our guest and posting a review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consi... read more

Business response:

Dear Raja Sekhar, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We also apologize for your disappointment with the lack of amenities in your suite. Your concern has been shared with the appropriate individuals, and we are follow... read more

Business response:

Dear Brian, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing the excellent service we strive for daily. This is not the standard we strive for, and we understand how frustrating this must have been for you. We will review this instance with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. Additionally, we will look into the matter regarding our breakfast and the... read more

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you. 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you