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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you.
Under Construction
Business response:
Dear Raymon, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
The hotel is being updated, workers, supplies everywhere, had to step over carpet roles to get to room, glue smell, changed floors, no heat, never got any, used extra blankets and bundled up, no soap, cups, it's a mess, Not fit for guests at the moment!! Did not know about this until I got there.
Business response:
Dear Melinda, We sincerely apologize for the inconvenience and disruption you experienced during your stay. It's clear that our ongoing updates and renovations affected your comfort, and we regret that you were not informed in advance. Your feedback is invaluable, and we will address these issues promptly to ensure a smoother experience for our guests in the future. We appreciate your understanding and patience as we work to improve our facilities. We hope to have the opportunity to welcome you back for a more positive exper... read more
Honestly, they're remodeling so power tools created the noise all day. BUT there were cosmetics left on the floor, piles of hair & dust on the bathrrom floor and the entire back of the couch had wet drywall on it from an obvious leak in the ceiling. We were only there for a few hours before a Steelers game and to sleep, no way we would have stayed if it was any longer. No one was ever at the front desk and when they did show up to check us in they had on a hoodie, beanie and ear buds. Upon check out, they were sitting there ... read more
Business response:
Dear Cindy, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Room was dirty. Sofa bed was full of potato chips and someone left a shirt on floor next to sofabed. Also. One of handtowels by sink had stains. Room did not have coffee maker or cups. ice machine on 3rd fl. was Broken. Small details make a big difference Unfortunately. We won't return.
Business response:
Dear Guillermo, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is essential, and we appreciate you bringing these concerns to our attention. We assure you that we will address these issues promptly to improve our services. Your satisfaction is our priority, and we hope you consider giving us another chance in the future. Thank you for sharing your experience with us.Sincerely,Hotel Management
The room itself was comfortable, except for all the dead flies. We were there 4 nights and we found dead flies everyday. The shower leaked, there was no kitchen wear or coffee in the room. I did sleep really well, but that's the only plus. The hotel was undergoing a remodel and the lobby and most of the floors were in disarray, and it wasnt posted anywhere on the website and we weren't notified ahead of time. The pool was closed and that wasn't made known prior to arrival either. The elevators were a mess too. One was reserv... read more
Business response:
Dear Jonathan, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel M... read more
The hotel is undergoing extensive renovations. Elevators took 10 minutes to arrive and I had to share one with construction debris. Expedia should alert people to properties under construction. I never would have booked this hotel if I had known that.
Business response:
Dear Kasim, Thank you for staying with us and for your honest review. We are very disappointed that our current remodeling impacted your stay in any way. We try to keep disturbances to a minimum; therefore, we hope you will accept our apologies for the concerns with elevators and renovation debris. Please know that we are very grateful for your patience. We appreciate your business and hope to welcome you back the next time you are here to see our revitalized hotel.Sincerely, Hotel Management
Nightmare What a nightmare! Let’s start from the beginning… Upon arrival we received our room key, which did not work not once, not twice, but three times. Finally we had to get the front desk to come up to use the master key to get us into the room. Dropped off our luggage and went out for the afternoon came back and found our room infested with some type of bug! Reported this to the front desk, there at that point told us that they did not have any other rooms to accommodate us but we said we wanted a refund and we had to ... read more
Business response:
Dear Marisa, Thank you for choosing us and sharing your concerns. We sincerely apologize for the numerous inconveniences you faced during your stay. Your experience does not align with our standards, and we sincerely regret the issues you encountered. Your feedback highlights areas where we need to improve, and we will take the necessary steps to address them. While we are looking into the issues, we recommend reaching out to us directly if you need further assistance. We are committed to providing a comfortable and pleasant... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.