This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not posted online there was construction, found out when I checked in. They put me in a room DIRECTLY beneath rooms they were working on. Constant hammering on walls and pipes, dragging stuff across the floor above my room. It was loud. They refused to change my room saying they were booked when 12 min prior I was given choice of a lower floor and I told them whatever was ready that I had no preference...had I known that was the case I would have chose Lower floor. I was woken up at 7am due to construction noises again when ... read more
Business response:
Dear Ariane, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Lots of construction - banging all day - no breakfast as promised - pool closed - elevator in use by construction workers
Business response:
Dear Candace, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We apologize for the inconvenience caused. It was an honor to host your visit, and we hope you will give us another chance to welcome you for the flawless stay you deserve.Sincerely,Hotel Management
Staff has an attitude. Tammy the cleaning lady was so rude to us when we where in a elevator and she couldn’t fit her cart
Business response:
Dear RYAN, Thank you for staying with us. We hope you will accept our apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
i booked this hotel for my cousind eho came for sn event. the next day i asked them how ot was, they said they gave them an uncleaned room with everything lying everywhere including towels. after they requested for a new 1, they were give 1 which was ok. they also claimed the hallways were quite dirty with used tossues etc everywhere. i was very embarrassed
Business response:
Dear Ram, Thank you for choosing us and sharing the visit review. We were sorry to read about the experience of your cousin. We aim to follow the most rigorous industry standards regarding our rooms' cleanliness. Moreover, the rooms must be cleaned and inspected before allowing guests. So, we apologize for any oversights from our housekeeping in preparing the room or that the room was given unprepared. We will address your feedback to prevent it from happening again. We hope you will provide us another opportunity to show yo... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.