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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing The prior reviews seem to have been from when this was a Hyatt Place. Breakfast was minimal/grab and go, the first room we got had a broken pullout bed, and there were soiled towels left in the second room we got. Avoid.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations. Our team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Also, we regret our complimentary breakfast choices were not to your taste, and your valuable remarks are shared with our concerned team for further improveme... read more
Bad
Business response:
Dear Junior, Thank you for staying at our hotel and for sharing your comments. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
The elevator was not working, and we were on the 5th floor. The woman behind the desk just talked on her cell phone the entire time we were down there, and the breakfast was horrible. Some green oranges and granola bars. The woman was too busy on her phone to restock it.
Business response:
Dear Natasha, Thank you for staying with us. We apologize for the issues you had with our elevators and breakfast. We understand your frustration and sincerely regret the temporary inconvenience. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services going forward. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us... read more
Our carpet had not been swept. The tv was on when we entered and it looked like someone may have sat on side of bed watching it. We thought they forgot our bedspread but when asked we were told that the thin sew through blanket on top of the sheet was the bedspread. The door right by our room to the hotel had a key lock but it was broken and the door was just open for anyone to enter. We stayed in many hotels just this summer, and never had any of these issues especially when it’s ranked eight out of 10..
Business response:
Dear Charles, Thank you for taking the time to review our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this matter with our team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the futur... read more
When we arrived, there was nobody on the front desk. After waiting, we got our room and the carpet was filthy and had not been vacuumed. The carpet was soiled in countless spots as well as the couch. Seeds and popcorn kernals all over. The bed and sheets were stained. We had no towels initially. Strange smell in the hallways. We decided to leave. Needless to say, we found a much cleaner hotel nearby.
Business response:
Dear Stephen, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
Very Disappointed, subpar breakfast poor amenities Cleanliness was mediocre. Breakfast is false advertising. The first day, we geaded down for breakfast at 7:30. Breakfast served from 7am to 9am. There was only granola bars (not sure how old they were), a few boiled eggs in a fridge, instant oatmeal sachets, tea, and coffee. When we and other guests complained, the front desk staff said to blame management because staff told them to remove breakfast from the ads. She said they were expecting deliveries of supplies. Very disa... read more
Business response:
Dear Guest, Thank you for taking the time to write about your experience. We aim to provide exceptional service, comfortable suites, and great amenities to all our guests. We apologize for falling short of your expectations, and we are grateful that you brought this to our attention. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing. Thank you for your patience, and we hope you will allow us to welcome you o... read more
Have not good breakfast
Business response:
Dear Nushirvon, Thank you for being our guest and your valuable feedback. Please accept our apologies for not meeting your expectations. When we receive this type of helpful remarks, it is always shared with the leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us these comments. Please allow us to host you again so that we can improve your experience whenever your travels bring you here.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.