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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean to the usual standards of these hotels. I found large wet spots on couch upon arrival. Pool was dirty too. Staff was mediocre.
Business response:
I hope this letter finds you well. I am writing to express my sincere apologies for the less-than-pleasant experience you had during your recent stay at our hotel. We deeply regret that we did not meet your expectations, and for any inconvenience or discomfort you may have endured as a result.First and foremost, please know that we take guest feedback very seriously as it allows us to identify areas that require improvement and ensures that we consistently maintain the highest level of service. Your concerns have been brough... read more
We liked the price until we saw the room and all the amenities dirty run down pool was gross no towels soap etc place had gone extremely down hill
Business response:
Dear Peter, We appreciate you taking the time to share your remarks. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Please reach out to our front desk for further assistance on the matter; we are happy to assist you to your satisfaction. Our goal is to provide our guests with a home-like stay. Considering our price, we hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
Business response:
Thank you for taken the time o rite a review.
If you need more than a bed, go elsewhere No cups, towels, tp, ice bucket in room. Ice machine broken. Phone in room only worked on speaker phone. They had to keep resetting the elevators so they would work. Pool water was freezing & very cloudy. Walls are very thin. The hostess working when we arrived was amazing, the rest seemed like we were a bother to be there. Went to breakfast at 9am & it was closed up.
Business response:
Dear Jamie, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management
Business response:
Thank you for taken the time to write review.
Smell bad
Business response:
Dear fayyaz, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Very skeptical people even down to the staff. Don’t get me wrong some staff was wonderful like that housekeeper. The room was not clean at all! You can tell they only make the beds and keep it pushing. The couch was dirty, the shower was flooding with old hair and whatever else and the walls had visible stains. The bed was clean and the floors were semi clean but i wore my socks most of the time. Good for one night and one night only!
Business response:
Dear Janai, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Business response:
Thank you for taken the time to write a review.
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.