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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived, we were informed that their machine to make key cards was not working. They offered us a refund so we could go elsewhere, but we were traveling for medical appointments and on a limited budget. The refund wouldn’t be immediate, so there’s no way we could go elsewhere. Everyone was using the master key to get into their rooms. Every time we would need to get in our room, we’d have to wait if someone else had it&take it back down to the lobby and hope the front desk person was actually there. Only 1 of the 2 e... read more
Business response:
Dear Emalee, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We h... read more
Customer service was rude and horrible.
Business response:
Dear Terresha, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Business response:
Thank you for taken the time to give us a review.
The hotel smell really bad like cat pee. I picked this hotel because it had a indoor pool and the pool was cold and we could not swim and my kids was not happy about it. I wasted my money on this hotel.
Business response:
Dear Kionna, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, there are times we need to place a guest in another suite... read more
Hotel was advertised as new but was old and dated. Elevator had to be reset several times for it to work and then it would not go to the sixth floor, which was where our room was. The room was dirty. Popcorn kernels al over the floor, fingernail clippings on the floor, behind the tv was filthy like it hadn’t been wiped for a very long time, and there was blood on the side of the bathtub. Now Expedia has been unable to get in touch with the hotel to approve a refund, even after the hotel told me to have them call them so a re... read more
Business response:
Dear Melissa, We strive to ensure our guests have an exceptional visit during their travels; we sincerely apologize for the issues you experienced. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Additionally, please note that if you made a reservation through a third-party booking site, any financial inquiries must be directed to them. If you need any further help, please don... read more
Check in and out were a breeze. We had a room with a bed and a pull out couch. The couch didn’t have a blanket or sheet to use and when we called down to the front desk, they said none were available
Business response:
Dear Carrie, We appreciate you pointing out particular items you loved and areas where we can improve. We apologize for the inconvenience of not having a blanket or sheet available for use on the couch, and upon request, unfortunately, there were no extras available. We will look into this and use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. Sincerely,Hotel Management
Business response:
Thank you for taken the time to give us a review.
Nothing was working at the property elevator broke. I got stuck on the elevator at 2:00 in the morning. Terrifying
Business response:
Dear Galo, Thank you for choosing our brand for your travel plans and also for taking the time to leave your feedback. We sincerely apologize for the maintenance issues during your stay. Unfortunately, maintenance issues arise occasionally, and once recognized, we work as quickly as possible to get everything operating correctly. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another op... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.