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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast. No market. Poor service
Business response:
Dear Lynn, Thank you for reviewing your stay with us. Please accept our apologies for not meeting your expectations during this visit. Our team genuinely cares about providing an enjoyable stay to all our guests, and what you described is unacceptable and not representative of our service standards. We are discussing this situation with our associate to reiterate the importance of impeccable customer service and attention to detail. While we know this stay did not meet your satisfaction, we are hopeful for another opportunit... read more
My experience with this property was horrible, Absolutely horrible,we had to go get our own rags and towels, carpets was burnt and nasty!!the whole experience was terrible and I would NOT recommend!!!! It smelled like dog and had bugs I discovered my LAST DAY AND WHEN I TOLD THEM THEY ACTED AS IT WAS NOTHING NEW!! ABSOLUTELY DISGUSTING
Business response:
Dear Tina, Please accept our apologies for failing to meet your expectations. We always want our guests to enjoy seamless service and exceptional accommodations, and we regret that this was not your impression. We have discussed your comments with our team to prevent such matters from affecting future guests. Thank you for bringing these problems to our attention, as we are committed to improving our guest satisfaction. We hope you will consider giving us another opportunity to host you again, as we are confident you will en... read more
Worst Hotel All I have to say is I travel all over North America and my experience with this hotel is ranked as my worst. The rooms smelt of urine and smoke, beds not clean, shower had hair in the drain. We spoke with hotel manager and all they would do is pass blame on the staff. Will never go back to this place
Business response:
Dear Christos, Thank you for being a guest at our hotel. We were sorry to read about the issues you encountered upon arrival and even more so for failing to address this while you were here. We take the cleanliness of our suites and the entire hotel very seriously. Therefore, we regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We hope this isolated incident will not keep you fr... read more
Business response:
Dear Autumn,I hope this letter finds you in good health and high spirits. I am writing to express my deepest apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We value your feedback and take it seriously as it helps us improve our services for all our esteemed guests.First and foremost, please accept my sincerest apologies for any inconvenience or discomfort caused to you during your stay. It is disheartening to hear that your experience did not meet your expectations, and I wo... read more
Business response:
Thank you for taken the time to give us a review.
Poor ratings - do not recommend this place One of worst stays within Pittsburgh area. Dirty towel left behind on bathroom door, room was smoked in on prior visitors and not cleaned throughly, halls smelled full of smoke and bad odors, noises have occurred in neighboring room(s) through the night. Would not stay at that hotel again and do not recommend families going there.
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We apologize for the inconveniences and disappointments you encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We appreciate your candid feedback and assure you that we take your concerns seriously. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service ... read more
First initial glance it looked like a nice hotel. The lady that checked us in was super sweet. We got to the room and it looked fine until we pulled out the couch. There was a leftover blanket on the couch and I know this because there was a receipt for takeout food in the blanket and there was crumbs on the blanket. Then under the couch was chips that has been there for who knows how long. I also found someone’s toe nail on the floor. We are a family of five and there were 2 towels in a room that sleeps 6. There were no ext... read more
Business response:
Dear Melissa, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are important, and clean accommodations play a vital role in creating a pleasant stay. We apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of... read more
This was by far the grossest hotel I’ve been in. It smelled like cigarettes and mildew despite being “non-smoking”. There were cigarette burns in the floor and furniture. The bathroom was small and poorly lit, and the light took about 30 secs to come on. The room was very tiny. The pool left my skin red and irritated. The staff was friendly and helpful when I asked for more blankets, but seemed understaffed. The breakfast was mandarin oranges and 2 banana nut muffins, not a real breakfast as expected. Luckily there were othe... read more
Business response:
Dear Lena, Thank you for staying at our hotel and sharing your concerns. We apologize for not meeting your expectations. Although smoking is permitted in some areas, it should never disrupt the comfort of our non-smoking guests. We apologize for the inconvenience this may have caused you. Your feedback will be shared with our team to ensure this does not happen again. Thank you for sharing the positive aspects of your stay, and once again, we regret any shortcomings you have experienced. We hope to serve you again and provid... read more
Disappointing!!!! and 1-star We got a double bed family room. The bathroom is so small, has no sink or table. The sink is outside the bathroom. There is nowhere to put anything you use after showering. I don't understand how they expect someone to dress up after showering with no privacy since we came as a family. We came for a sports event. We returned back to a room that was left uncleaned, no cleaning service was performed. The customer service was lacking. They were rude most of the times or very nonchalant. The breakfas... read more
Business response:
Dear Chinwe, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused by the various concerns you mentioned. Your feedback is essential and should be shared with our concerned team for improvement. Please give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.