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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i literally cannot even explain in words how horrible the night manager AARON was, literally tried to steal most of our stuff it seemed like? wanted us to go without our medication, IDs, wallets, computers, cash etc because he gave us a faulty key & locked it all in a room & then told us he couldn't do anything and also blamed US for it, was INCREDIBLY rude to my wife to the extent another of our friends left his room to stay outside with her as he was afraid for her with what aaron was saying. pretty much EVERYTHING was ter... read more
Business response:
Dear samuel, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide excellent service and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we... read more
Very disappointing We have stayed at this facility in the past but were very disappointed this time. Breakfast (which was advertised) was non-existent - the breakfast area was closed down and being renovated into a laundry, they just had a few hard boiled eggs, oatmeal and coffee - no milk, juice, cereal, hot entrees or even toast or muffins. The elevator did not work properly, there were garbage bags laying in the hallways all night long, although the pool was great there were no towels available in the pool area to dry off... read more
Business response:
Dear Richard, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you agai... read more
Mold on shower grout. Fridge had no side door brace to hold items, thus limiting the useable space. Advertised breakfast was, in fact, coffee and a limited supply of granola bars. No business center. Loud environment.
Business response:
Dear Mariette, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for y... read more
Not ready for guests The hotel is obviously in the early stages of translation to new owners. My kids and I were stuck in the elevator for a period of time with no help or apologies from the staff. Breakfast included options of 4 packets of instant oatmeal. No bedding provided for pull out couch. Phone in the room did not work to call front desk. No staff available at the front desk when I waited in person. Surrounding floor to pool falling apart.
Business response:
Dear Lynnsey, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed ... read more
Horrible!!!! To describe this place as a halfway house would be generous. Elevators were broken. We stayed on the sixth floor. Had to get off on the fifth floor and walk up a flight. Carpeting on the elevator was disgusting as well as bugs all around the windows by the pool. we arrived in our room with no linens, blankets, pillowcases. The breakfast included and empty coffee container and granola bars. Not even water or juice. I had absolutely no sleep due to people, screaming and yelling in the halls at 3 o’clock in the mor... read more
Business response:
Dear Melissa, Thank you for choosing us and sharing your feedback. We apologize for the various issue you had during your stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining y... read more
Horrible service, horrible hotel! I would not recommend this hotel, at all! I was given the wrong room. We got stuck in that room, temporarily, because the handle inside of the room was missing. I found it under the sink, thankfully. When I made it downstairs and told Candie, politely, that we had the wrong room, she shrugged and got an attitude with me, saying they didn't have anymore of the rooms I reserved. I asked to speak to the GM, was told I couldn't get the contact info, that I'd have to wait for her to get there in ... read more
Business response:
Dear Enola, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Managemen... read more
The hotel was gross, smelled, dog poop on carpets off entry way. The elevator was broken. It was advertised as new which must ha e meant they had just moved into the building, it was not new at all. Carpets in room were very dirty. We had reserved a room for 5, they gave us a king and sofa bed (which mattress was so stained it was disgusting) and took a decent amount of effort to get them to correct their mistake. Do not save money to stay here.
Business response:
Dear matthew, Thank you for your detailed review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence... read more
Not recommended
Business response:
Dear Nilkantappa, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Booked online for myself and three of my children to stay the night on a cross-country drive. This place seems more like some kind of half-way house than a reputable hotel. Young lady at the desk was very pleasant and courteous, however the clientele was of a low calibre. The elevator was inoperative, so my young children and I walked up to our room on the 6th floor. Arriving on our floor we found garbage and bedsheets piled up throughout the corridor, and doors to rooms propped open with people hanging out like it was a sto... read more
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to ... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.