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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Asked the lady at FD for tooth paste, she responded “no we don’t have tooth paste here”
Business response:
Dear Shahab, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests' needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Entire place smells of smoke - hallways and individual (non-smoking) rooms are very bad. Advertise having a breakfast - there is no breakfast. Some (limited) coffee and granola bars for a "grab and go" breakfast
Business response:
Dear Michael, Thank you for staying with us and informing us about the smoke issues you encountered, and we regret your disappointment with our breakfast selections. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Additionally, we have shared your comments regarding breakfast choices with the appropriate leaders. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Manageme... read more
this property looks good, but the bed bug kills my family, we were bit so badly during the one night stay.
Business response:
Dear Fengxiang, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Mid We were initially placed on a floor with several long stay workers and they were loud very late and very early the next day. They moved us to another floor the next day. The next night the fire alarm went off multiple times between 3-4am. We had 2 towels but no hand towels or floor towels. No shampoo or conditioner with limited typical room amenities. Only one elevator worked each day…though it was not the same one. So maybe both can’t run at the same time? It was clean and they did give us a conference room for our grou... read more
Business response:
Dear Hilary, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Also, we take safety precautions very seriously; therefore, we will have our engineering team thoroughly inspect all our suites. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Place has gone downhill I have been staying heer every 2 months for the last year. The conditions are getting worse. Carpets are not vacuumed. No bath towels had to ask both days. Was told they were being laundered. Dogs not on leashes. Stayed there when it was hiltons property. Will be looking for another hotel for my next visit.
Business response:
Dear Linda, Thank you for being a loyal guest and for taking the time to share your recent experience with us. We are disappointed that your recent stay did not meet your expectations. We sincerely apologize for the issues you encountered with your room's cleanliness, towels' availability, and lack of adherence to the leash policy. Please know that we take all feedback seriously and will address these concerns with our team to ensure a better experience for our guests. We appreciate your loyalty to our hotel, and we hope to ... read more
Runaway. This place is a dump. It should be torn down. Obviously, the management at this location is poor at best. Dirty, smelly, run down and customer service does not exist.
Business response:
Dear Howard, We are sorry that your experience at our hotel did not meet your expectations. We take all feedback seriously, and we will make sure to address the issues you have raised with our team. We apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Management
Disappointed No linings for pull out sofa. No wash clothes in the room. Toilet would not always flush. Very dirty under pull out sofa. One very slow elevator.
Business response:
Dear Fredriqcue, Thank you for sharing your review and details about your recent stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
I decided to visit Pittsburgh for the first time with my pregnant wife and my father in law it was an amazing experience in Pittsburgh 10/10 but this hotel was not so good at all first things first the price for 2 nights is ridiculous. 2.hotel smells like cigarettes on every floor and stinky carpets the carpet is dirty its literally disgusting the elevators are dirty fingerprints all over elevator doors. 3rd when we entered our room the bed sheets were disgusting all dirty ac didnt work at all. 4th woke up for breakfast it s... read more
Business response:
Dear Ismael, Please accept our apologies for not meeting your expectations and for the inconvenience caused by the mentioned issues. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly commit... read more
Lack of towels and other supplies that should have been in room. Hard to control room temperature and it was noisy
Business response:
Dear JOANNE, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.