This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs fixed and cleaned I spoke to Austin, in person, prior to check in, he was amazing and even agreed to go out of his way for my family. I came back to check in a few hours later and waited for someone to come to the desk. I eventually got checked in and went up to the room. The room did not appear to be cleaned properly. The bathroom was gross, with used TP on the floor. There was trash under the couch and in the closet. There were no towels or wash cloths in the room. Once we asked for them and bedding for the pull out ... read more
Business response:
Dear Tedra, Thank you for your detailed evaluation of your experience at our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We do hope you will stay with us another time so we... read more
The rooms were not very clean, sheets had holes, stains and tears, towels also were stained with holes. Not enough towels were provided for all guests in the room, despite requesting items they never came.
Business response:
Dear Guest, Thank you for selecting our hotel and taking the time to write a review. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are sorry that these issues compromised your stay, and we have shared your concern with our team and will ensure we are more diligent in sa... read more
Cranberry Highway The location of the hotel makes sleeping difficult on one side of the building. The interstate noise was very disturbing. What would have helped is running the HVAC fan, but that function was disabled on the thermostat. No wash cloths in the room.
Business response:
Dear Adam, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Very disappointing The hotel was listed as one that provided full breakfast. In reality, it was breakfast snacks. On Saturday morning @7am (1hr after breakfast had begun) nobody was at the front desk, and only Nutrigrain bars and oatmeal packets were set out. Very disappointing. In addition, on the morning we checked out, only one elevator was working, the front door was broken, and the computers were down, so we couldn't settle up the bill in real time. I will NOT be staying at this hotel again.
Business response:
Dear Florence, Thank you for your feedback about our breakfast offerings; we are disappointed you were unhappy with the variety. Your comments about only neutrogena bars and oatmeal being offered will be shared appropriately, as we always want to know what would enhance our guest experience. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will re... read more
Pool Closed, very sad little boy My 7 yr old was VERY disappointed the pool wasn't open. The pool was why I chose the hotel. I think Hotel.com should have some kind of rule that the hotel needs to update if any of the guest amenities are unavailable. If I would have had the money, I would have found another hotel with a pool that was open
Business response:
Dear Erin, Thank you for choosing us for your recent stay. We apologize for the issues you experienced due to our pool not functioning. Our commitment is always to provide outstanding accommodations for our guests; therefore, we regret any frustration this caused and are very grateful for your patience. We want every guest to have an exceptional, seamless visit, and we hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel.Sincerely,Hotel Management
I liked that they had rooms available. That's about it. Everything else was very disappointing. This was my first stay. I booked based on reviews and ratings. Very misleading. I am future informed now.
Business response:
Dear Jamee, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback is important to us to help to improve in the areas mentioned. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Negative Breakfast only had coffee and granola bars? Nothing for kids or anything of subsistence. Booked hotel for indoor pool. Conventional it was out of service. Would not recommend.
Business response:
Dear Randy, Thank you for choosing us. We are sorry for not meeting your expectations. We understand your disappointment with the breakfast options not being to your liking. We will note your feedback as we always want to know how to improve our guest experience. Also, we regret your sadness for not meeting the pooling requirement. Please allow us to serve you another time with a seamless experience on your next visit. Safe travels! Sincerely,Hotel Management
Not happy with stay Was not too happy with the property. The pool was good the first day but closed the 2nd day due to poor water results. The wifi was not great. My son had to sit by the room door everytime he wanted to use wifi as the connection was lost when he sat on the couch. We were suppose to have free breakfast but when we went to get something, everything was already gone.
Business response:
Dear Natasha, Thank you for choosing our hotel during your recent visit to our area. We appreciate your comments and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our concerned team to ensure similar issues are not made in the future. Our front desk team is always available 24 x 7 to help you with all you need for a comfortable stay. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.