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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed with misleading “breakfast”, lack of bedding, faulty room key and leaky faucet.
Business response:
Dear Tony, Thank you for choosing us. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Managem... read more
Our room was not vacuumed from the previous stay and was very dusty. The pool was great and clean.
Business response:
Dear Courtney, Thank you for staying with us. We are delighted you could take advantage of the pool. However, we are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We look forward to hosting you again in the future.Sincerely,Hotel Management
Unfortunately, it’s pretty dirty. The mattress on the pull out couch has blood stains, there is an empty can under the couch along with a dirty rag. We needed paper plates but they didn’t have any. They could only find one extra pillow. Most channels on the TV say ‘poor signal’. It’s definitely budget friendly but we won’t stay here again.
Business response:
Dear Tyler, Thank you for taking the time to review our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received, and for the inconvenience this caused. We have shared your concerns with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
This was terrible. The check in agent wasn't at the desk and there was a sign saying to use the courtesy phone, but there was no courtesy phone. We waited about 8-9 minutes and then finally saw a doorbell that we pressed and the agent came. He was none too friendly and had zero sense of humour. Our room had mould and bugs in the shower, and bugs on the floor. It was very worn and outdated. We ended up leaving and checking into a different hotel. We will be requesting a full refund from Expedia. I cannot understand how it had... read more
Business response:
Dear Shannon, Thank you for sharing your experience. We hope you will accept our apologies for the concerns you experienced during check-in and the several issues you encountered with your room. We will address your problems appropriately. We hope to welcome you again in the future.Sincerely,Hotel Management
Front desk staff very nice. Fire alarm went off at 1 am then turned off. Phone in room didn’t work to call front desk to find out what was going on.
Business response:
Dear Shawn, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night. We take safety precautions very seriously and therefore regret that the phone was not in working condition in your suite. We will have our engineering team inspect all our suites as a precaution, and thank you for bringing this to our attention. We hope to offer you a more restful night's sleep on your next visit.Sincerely,Hotel Management
Very outdated Very outdated hotel. Hotel pool shouldn’t even be open: flooring around it crumbling apart, water was dirty, no towels. The gym had garbage everywhere and the machines had grime all over the screens. It shouldn’t be open either. No breakfast, although they advertise breakfast. They put out coffee and some granola bars. The room was clean, for what they have to work with. There’s mold around the tub caulking and shower squeals. But you could tell housekeeping was trying their best. There was never anybody workin... read more
Business response:
I apologize for the in convenience you had encounter at our property. The issues have been passed onto management. We will be going through a renovation in April. I hope you give us another chance when you are in the area. Thank you for taking the time to do a review of our property we greatly appreciate it.
Wi fi not working no breakfast except for some muffins
Business response:
Dear Edward, Thank you for taking the time to post an online review of your recent stay. We sincerely apologize for the inconvenience you encountered with the internet connectivity in your guest suite and regret any disappointment you experienced due to our breakfast options. We will look into this, and we appreciate your comments. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Manag... read more
The rooms were nice beds were made and clean. The pool was not open claimed it was "broke" but the downstairs area near the pool smelled strongly of chlorine. Claimed they had a full breakfast, was just half frozen yogurt, muffins, honey Buns, oatmeal, and a few grain bars. No juice or mille just coffee and tea bags. Staff was decent when you could catch a glimpse of one. Also claimed they had vending machines but those were nonexistent and had to get any snacks from behind the front desk for a ridiculous price. Overall it w... read more
Business response:
Hello Emily, Thank you for taking the time out to review our hotel. I apologize for the inconveniences you have had while staying here. I will address these issues with our staff. Again I apologize for the inconveniences you had while staying here and hope you give us another chance when you come into town again.
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.