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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was nice. The breakfast was very undesirable. It was a grab a muffin and go. There were not utensils or pots in the kitchen. That made the kitchen unusable. I am not going to go buy Pots, pans, plates, utensils for the trip. Be transparent on your description of the kitchen. Would I stay there again? No, I will pay $100 more for another hotel.
Business response:
Dear CRAIG A, Thank you for reviewing your hotel experience with us. While we are pleased that you found the property nice, we apologize for not meeting your expectations regarding our grab-and-go breakfast and the lack of dishware in the kitchen. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels... read more
falta preocupante de higiene la higiene del lugar es nefasta, en 7 días de alojamiento nunca hicieron la limpieza, según ellos que así son sus políticas, nunca regresaría.
Business response:
Dear victor, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We strive to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure our policies are clear and our standards are met. We appreciate your understanding and hope to have another opportunity to provide you with a better experience in the future. Si... read more
Got the police called on me and refused a room. I had prepaid. And they wouldn’t accept my card for incidentals.
Business response:
Dear Grayson, Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced. We take guest safety and security seriously, and our policies may sometimes require additional verification. We'll review our procedures to ensure smoother transactions in the future. Please accept our apologies for any frustration caused. We hope for another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Check-in was delayed due to room non availability
Business response:
Dear Sekhara, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management
The manager Jocelyn displayed extreme rudeness. We witnessed two instances where she was highly unprofessional. She was snappy with us when we checked it, and then turned her attitude toward a younger staff member. One maid, (name unknown), also acted in a similar manner. I'm not sure if this type of workplace demeanor is seen as acceptable here, but it's definitely not okay or comfortable to be around. We also reserved multiple rooms, and did not get what we paid for. The bed sizes were either changed upon checking in, or t... read more
Business response:
Dear Alyssa, We deeply regret the disappointing experience you encountered during your recent stay with us. Your feedback regarding the behavior of our staff is deeply concerning and not reflective of the standards we uphold. We are committed to addressing these issues internally to ensure that such incidents are not repeated in the future. We are glad that despite these challenges, one of our younger staff members provided you with the kindness and assistance you deserve. We appreciate your recognition of their efforts. We ... read more
Inaccurate payment, rude staffs and located in the middle of bridge.
Business response:
Dear Kangeui, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the payment accuracy, staff attitude, and location is concerning, and we regret any inconvenience caused. Providing exceptional service is our priority, and we will address your concerns with our team to ensure improvements are made. We take your comments seriously and appreciate you bringing them to our attention. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more po... read more
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.