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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor customer service & very dusty room Room was basic, bedding very dusty! There is no one at the front desk. Even though there is no one you still have to wait to see if someone can hear you say hello
Business response:
Dear Guest, Thank you for being our guest and for the valuable feedback. Our primary aim is to ensure our guests experience a comfortable and exceptional stay with attentive and gracious service. We deeply regret that we did not meet these standards during your visit. Please rest assured that we have addressed your feedback with our team to prevent similar issues from arising. Your candid feedback is invaluable as we continually strive to enhance our service. We hope you will grant us another opportunity to accommodate you.S... read more
After a lackluster check in, we entered a room that had not been cleaned well with obvious dust and dirt clusters on the floor and a stain on the sheet. The last straw was when we found ants in the bathroom and on the chair in the main room. A new room was provided for us quickly with better customer service than the first employee. Can't see returning to this property.
Business response:
Dear Paul, We sincerely apologize for your disappointing experience during your check-in and initial room assignment. It is disheartening to hear about the cleanliness issues and inconvenience with ants in the bathroom and main room. Please know that this does not reflect our usual standards. We are glad our team responded promptly and provided you with a new room, albeit after a challenging start. Your feedback is invaluable, and we will address these issues to ensure they do not recur. We understand your hesitation, but we... read more
Colin Very Disappointed Experience. Definitely not recommend to anyone, and I will tell everybody not to choose this hotel. While we were checking in, nobody was working at lobby, we have waited over 10 mins in the lobby, and found out two customer service rep. were laughing & talking in one room. I knock the door to ask them out for check in. Room air-conditioner were not working well, it was cold in room. Washroom were not clean, especially the curtain and wash counter. We check in on Mar 09, which was the day we turn 1 ho... read more
Business response:
Dear Guest, Thank you for choosing our hotel and taking the time to share your experience. We sincerely apologize for the disappointment you experienced during your stay. Learning about the issues you encountered with our lobby service, room condition, and the perceived rudeness of our team is disheartening. This is unacceptable and does not align with the usual standards that we uphold every day. Please be assured that we will share your comments with the appropriate individuals to prevent recurrence. Your comfort and satis... read more
Worst Customer Service When we arrived the lady at the front desk Chantel i believe that is her name was very rude. We arrived around 7:30 pm. She wasn't at the front desk when we arrived. She was very rude, definitely didn't feel welcomed. She never gave us any information about the Hotel. She never informed us about breakfast, Wi-Fi password or anything for that matter. She was never available when we needed her, and we had to wait every time we had a question. We asked for a can opener, and she was rude about it when she ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We deeply regret the negative encounter during your check-in and sincerely apologize for any displayed rudeness; this is unacceptable and does not align with our service standards. Your feedback is taken seriously, and we will share it to prevent a recurrence. Despite this, we are glad our check-out team smoothly assisted you with the best hospitality you should have in the first place. We hope you grant us another chance to provide a more welcoming and satisfactory experien... read more
Customer service is minimal. Breakfast is very basic. Nothing in the kitchen but you can borrow stuff if they have it. Mattress are very firm. Heater is kind of loud. Room is clean but no room service.
Business response:
Dear Diane, Thank you for choosing us and appreciating our clean room. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
This is a business hotel, not a tourist hotel, which I didn’t realize when I booked it. The breakfast options included muffins, yogurt, coffee, Lipton tea, and hot chocolate. They asked for an id of everyone staying in the room. At one point I asked for a few make up remover wipes, and they looked at me like I was crazy for asking before telling me they didn’t have any. After checking out and loading up the car, I went back inside to ask for a restroom. I was told that I should just use the one in my room. This was from the ... read more
Business response:
Dear Eugenia, Thank you for sharing your experience with other fellow travelers. What you encountered does not align with the hospitality, comfort, and services we aim to provide our guests, and we regret any inconvenience. Please know that your observations are valuable, and we will ensure a seamless visit for our future guests. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit.Sincerely,Hotel Management
The gal that checked us in was super sweet. However, this was not the best experience. We were given keys to someone else's room or a room that wasn't cleaned yet. The next room smelled of body oder and the fridge made a terrible noise. The street noise from the freeway along with the God awful squeaking/knocking noise of the fridge kept us up all night. People were out in the parking lot honking their horns and yelling. There is NO ice machine. We were told to make some, but we were only staying one night. By the time the w... read more
Business response:
Dear Raven, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.