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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed six nights and our room was never cleaned not even one time. I had to ask for a broom to sweep and was given a broken broom in which made sweeping difficult to do in order to not cut myself on the broom. I did ask for our room to at least have the floors cleaned on day 4 and was told we weren’t scheduled for cleaning till the following day which was our last day. Cleaning service never came. I asked for cooking utensils on day one and was given one small pot and a spatula and a steak knife. I had requested a pan which... read more
Business response:
Dear Sandra, Thank you for choosing us and for sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our positive highlight... read more
Read this befire booking There were bugs in the bed (seemed dead) and the coffee was empty at 7:30. The room was 50 feet from a busy freeway, no barrier or berm. Rate was cheap, won't stay again.
Business response:
Dear Dennis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
No breakfast, it was just namesake Front desk was not polite and only basic toiletries like soap shampoo given No room cleaning
Business response:
Dear Guest, Thank you for taking the time to review your visit. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will conside... read more
Convenient
Business response:
Dear Michelle, We appreciate you choosing our hotel for your visit. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced with us. We hope you will give us another chance to provide a more enjoyable stay.Sincerely,Hotel Management
I waited over an hour after check in for room. Because they were not clean. Then I was given a room that had a knock sound in the. Refrigerator so I barely slept the bed with super uncomfortable. It was not a great experience for the amount of money I paid.
Business response:
Dear Tori, Thank you for sharing your feedback. We apologize for your room not being ready upon arrival and for any frustration and inconvenience caused. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management
There was construction going on at night right outside my room and it was difficult to sleep. I also tried to get some of the “grab and go” breakfast at 8:45 this morning and there was nothing there. I had housekeeping knock on my door twice before I left this morning - this was before checkout time.
Business response:
Dear Ashley, We appreciate you taking the time to share your feedback on your recent stay. Commencing your day with a balanced breakfast is paramount, and we regret that your experience fell short of your expectations. We also apologize for the disturbance caused by the noise, which may have affected your stay. We will use your remarks to improve our services and ensure we can better serve you. Thank you for choosing our establishment, and we look forward to serving you in the future.Sincerely,Hotel Management
Pay what you get For what looked like a new hotel, the beds feel like you are sleeping on plastic mattress covers like for a toddler. Not sure how an extended stay makes you go to the front desk to acquire items for the kitchen. If I didn't want a room without a kitchen I would have booked another hotel. Morning of check out the maid was very pushy. My husband started taking things to the car and she was immediately knocking and proceeded to come in while I was changing!!! Won't be here again for medical stays.
Business response:
Dear Brian, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns and any oversights during your stay. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. ... read more
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.