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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No staff No breakfast
Business response:
Dear Babak, We regret to learn about your disappointing experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management
Something in the HVAC system gave me headaches each night I stayed there.
Business response:
Dear Tina, Thank you for taking the time to review our hotel. We hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
I was in a work meeting this morning at 10 am. The front desk called twice. I finally stopped my meeting and answered the phone. I was asked if I was extending my stay. I responded I thought check out was at 11. The woman said it is. I said then why are you calling me? She said they were ready to clean roomse. I said I would leave at check out time. I then had another work meeting. Housekeeping started banging on my door at 10:58. I was still in the meeting. They came back 3 times in 5 minutes! Completely disrupted my meetin... read more
Business response:
Dear Linda, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping team. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit, we would be delighted t... read more
Check in was weird. Couldn't find anyone for 10 minutes. Asked for both ID's. Very rudely. Went to room, key card didn't work. Took 20 minutes to find anyone to help. She treated us like Americas most wanted , asked all kind of questions. Free breakfast was joke. Room was 59 degrees when we got in. Heaters was intermitent and very noisy. Will never stay here again ! That includes any other Extended Stay America !
Business response:
Dear Sam, We sincerely apologize for the challenges you faced during your recent stay. Your experience does not align with our usual service standards, and we deeply regret any disappointment caused, from the check-in process to the issues with the room amenities. Your feedback is invaluable as it highlights aspects where we can improve. We appreciate your patience and understanding. We'd love the opportunity to make amends and provide you with a more enjoyable stay in the future. Please consider giving us another chance so ... read more
We had reserved the room and upon reaching the place at 9PM, they say they do see our reservation but don't have any room available! Re-booking experience from expedia was also terrible.
Business response:
Dear Divyanshi, Please accept our sincere apologies for any difficulties you encountered due to the reservation. Unfortunately, we cannot speak on behalf of the third-party booking site that assisted you in your booking process. Nevertheless, we are deeply sorry for the inconvenience you faced. Your experience is far from the seamless visit we strive to deliver, and we hope this isolated instance will not deter you from choosing us again. We would welcome the opportunity to regain your trust on a future visit.Sincerely,Hotel... read more
I booked an accessible room and it was not accessible my child was unable to use the bathroom
Business response:
I am so sorry that you did not receive your accessible room. We obviously failed you in providing a room that was accessible. Did you let the front desk know? We would have happily changed your room to meet your requirements. Please accept our sincere apologies.
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.