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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They room, is not clean, all sand everywhere, How can u put people in room is not claned!!!!
Business response:
Dear Kitty, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Ma... read more
Staff need to attend the guest right away, I waited for 15-20 minutes to check in, at the same time when I called no one answer the phone, no concierge at the front to attend the guest. We heard music and car loud and clear at 12 midnight. Carpet a little bit smelly along the alley. Internet connection takes so long to connect,I need to go out to asked the concierge why it takes so long then I need to upgrade and pay for 5-6 dollars to have a faster connection. I usually gave tip but unfortunately this time I can’t! Not wort... read more
Business response:
Dear Erlly, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
I have a decent experience in night, however, the morning experience is terrible. I was waked up at 9:30 by staff knocking my door without a specific comments. Then they just try to open my door without noticing 10 minutes later. Around 10:20, they knocking my door again and told me there probability some water leak in my bathroom, I told them they will have to wait 20 more minutes because we are still using it (no sign of water on the bathroom floor). They insistent and told me they can give us another room to use the bathr... read more
Business response:
Dear Fangjiao, Thank you for reviewing our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you will give us ... read more
Upon check-in: No folder in the room with area info--No phone book-When asked about dining and where to order was told just call uber eats, this doesn't help with finding someplace to order from---- No Coffee pot in the room--The "free Breakfast was some cupcake sized muffins and packaged boiled eggs
Business response:
Dear Richard, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
The refrigerator made a big noise midnight. The AC was old and loud when it was on. No staff helped me to resolve the situation. Never go back.
Business response:
Dear Shino, Thank you for sharing your recent review of our hotel. We are sorry for the inconvenience caused by the problems you faced with your room's air unit and refrigerator. We also apologize for not addressing your concerns appropriately. Our oversight was unacceptable. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
Staff not helpful didn’t stay there three different credit cards were declined. Willing to give them cash. Was checking in late 11at night then end up spending the night in the car. Very very bad experience.
Business response:
Dear Amarjit, Thank you for leaving a review. We are sorry for your disappointment with our payment policy and that our staff was able to help you with your concern. Our hotel’s policy is not to accept cash as a form of payment. We must have a credit or debit card for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any inconvenience caused. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we... read more
Stolen phone charger We left a phone charger there, plugged into wall and it has suddenly disappeared from the wall. No one had checked into our room after us so it should have been in the wall still. I guess the cleaning crew took it home. It was an expensive charger as it was factory with the phone. Very disgusted that thieving is supported. I have called hotel every day about it, to be told that i needed to talk to a manager, however whenever i phone, there is no manager available. Woukd never stay there again or recommen... read more
Business response:
Dear Gina, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.