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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room on freeway side of building!!! The noise of the freeway did not stop ! Not good! The refrigerator in room made really loud noises all night ! I had surgery in AM so did not appreciate any of this . Hotel advertised breakfast …::it is only take away ? At least be honest when u advertise…..call it out as a take away breakfast ..not happy about any of this….,,..very disappointed!!!!
Business response:
Dear Rosemarie, Please accept our apologies for the issues regarding your recent stay at our hotel. We understand your frustration and regret failing to meet your expectations. However, we always aim to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your impression. We will address the noise concerns you described with our associates to prevent such matters from affecting future guests. Further, we regret you were not satisfied with our complimentary grab-and-go breakfast. ... read more
Dont stay here This was an awful experience i got this hotel for my mom while i was in the hospital haveing surgery and they treated her awful they were very rude and pack up her things early with out her consent and kept them in the office even tho she said she was on her way to clear ou the room the bed was so uncomfortable she couldnt even sleep the only 2 good things is it was close to the hospital and handy cap Accessible we will never stay here again they even threw out her food
Business response:
Dear Kathryn, Thank you for taking the time to let us know about your experience. We are genuinely sorry for failing to meet your expectations. Our team strives to provide services and accommodations that our guests enjoy and help them make the most of their stay. Therefore, we regret this was not your impression. We hope you will accept our sincere apologies for the inconvenience. We are continually working to improve our hotel, and we hope you will consider giving us another opportunity to show you the outstanding hospital... read more
I stayed for two nights without sleep. The first night was fine. The second night was the sound of doors opening and closing, the sound of doors opening and going in and out. Didn’t anyone respond?
Business response:
Dear Qiang, We apologize for failing to provide you with an exceptional stay. On rare occasions, guests who do not adhere to the property rules concerning noise cause disturbance and annoyance to all those in the immediate vicinity. We regret that we could not resolve this immediately and for the inconvenience caused. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. Thank you for being so patient, and we hope this unfortunate circumstance will... read more
First day there they turned off the hot water in the middle of my shower, claiming a "leak" that was magically fixed as soon as I called the front desk, dripping wet, to complain. Bedspread and pillows REEKED of old body odor, had not been washed or changed. Went to Wal Mart and bought my own when front desk refused to change/replace them. Checked out 3 days early on 8 day reservation, front desk lied to my travel agency, then refused to admit I checked out early so did not offer any refund for the 3 days I was not there. TE... read more
Business response:
Dear Scott, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. Please reach out to our front desk team for further assistance. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
We stayed here for new years eve. Location is great, hotel is clean, spacious room place was comfortable for the price. We had a great experience with Jay who went out of his way to help us get comfortable. They don’t serve breakfast but have to- go items. Although we were only staying two nights Jay was willing to ensure we had all kitchenette items which I appreciate. We didn’t have to buy any items. However the manager at this property is not so helpful, we requested to extend our stay on new years where she said the hote... read more
Business response:
Dear Guest, Thank you for staying with us. We are pleased that you enjoyed the location and clean and spacious room. However, we apologize for the unfortunate interaction you had with our staff member. We will follow up with the appropriate parties to ensure this will not happen again. Also, thank you for the kind comments about Jay. We are lucky to have him as part of the Front Desk team. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.Sincerely,Hotel Management
No hot water and terrible service!!! There was no hot water in the shower. It seemed the handle needed to be adjusted to allow it to rotate over to the hot water. We called the front desk and he said they weren't having a problem but someone would call us. No one did. We went down to the front desk and talked to the same person and he said someone would come up and adjust the handle. We asked that a manager call us and he said ok. No one came up and we did not receive a call. We mentioned it again when we checked out and all... read more
Business response:
Dear John, We appreciate you choosing us and leaving your comments. Please accept our apologies for the staff not being as attentive as they should be and for the frustration you experienced. We have spoken with the associate and taken steps to ensure this will not be repeated. Thank you for being so patient in this matter. Please revisit the next time your travels bring you our way.Sincerely,Hotel Management
Racist and non friendly staff.
Business response:
Dear Chaitanya, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.