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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room assigned was not ready and had to be reassigned to another room. Room was in 3rd floor but elevator was broken and they couldn’t give us a room in the lower floor even though we had bad knees and a dog crate. Bed was broken, window did not close , elevator not working, side entrances were not locked.
Business response:
Dear Siew Fong, Thank you for your feedback of your valuable feedback. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known ... read more
Okay so I’m making this review to help people choose weather to stay at this place or not. There was red stains on the side of the bed I don’t wanna make assumption and think it was blood but it might or might not be. The place smelled like ciggerets even though it’s a no smoking hotel people don’t respect that clearly. The AC was not working we had to open the windows and the elevator was not working even though they said it would work by mis December and it’s the end and was annoying to bring everything up and down the sta... read more
Business response:
Dear Karina, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience yo... read more
Needs serious upgrading. Bathroom old and stained. Kitchenette area old and beat up. Television old.
Business response:
Dear Jose, We appreciate you being our guest and sharing your observations. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our plans. We appreciate your patience and would love to make it up to you on your next visit to the area. Sincerely,Hotel Management
elevator doesn't work and smells like cigarettes
Business response:
Dear Youssef, Thank you for reviewing our hotel. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We also want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address these issues adequately. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
Breakfast is finished before time , no one taking care of that. Bathtub is damage and looks like very old .
Business response:
Dear RAJNI KANT, Thank you for staying with us and for taking the time to leave your comments. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We also apologize for the damaged bathtub and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Tha... read more
Furnishings were old and damaged. Spike code on stairs that the day we checked in and still there when we checked out. Overall Smell was unpleasant. However, staff was very friendly and helpful.
Business response:
Dear Mallory, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we sincerely apologize for failing to adhere to our commitment to clean and well-maintained accommodations. Your valuable feedback has been promptly communicated to our housekeeping team for an immediate review and implementation of necessary corrective actions. Thank you for bringing this to our attention; we hope you will return and stay with us again soon for the visit you deserve.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.