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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not fine, and both rooms next to me were very loud. I ask to be changed and ended living to another hotel
Business response:
Dear Marcos, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience caused by noise disturbance from inconsiderate neighbors. We are sorry we couldn't arrange a more suitable suite for you, and we regret you ended up leaving sooner than anticipated. We hope you will consider staying with us again in the future, as we would welcome the opportunity to provide you with a better experience. Sincerely,Hotel Management
Dirty and old. Room smelled terribly of cigarette smoke. The floor wasn’t even swept. It gave vibes like roaches were about to come out. Def stay somewhere else.
Business response:
Dear Samantha, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
The elevator wasn't working and we had to stay on a 3rd floor.
Business response:
Dear Dwayne, We are sorry to hear about the elevator issue you encountered, and we deeply apologize for the inconvenience caused. Our team strives to ensure all facilities are in good working order for our guests, and we fell short in this instance. We have addressed the issue with our maintenance team and are taking steps to prevent such incidents in the future. We appreciate your understanding and hope you will give us another chance to provide you with the exceptional service and accommodations that we strive to deliver t... read more
Overpriced Old drty carpetng, out dated mn Ktchen, TV did not work, front dest not very helpfull.
Business response:
Dear Jorge, Thank you for staying with us. We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Additionally, we appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our top priority is to take care of our guests, so... read more
Disgusting!!!! Do NOT go there it is absolutely deplorable!
Business response:
Dear Nicole, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. We will share your feedback with our team as we plan for the future. We hope you will consider us again the next time in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.