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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not fine, and both rooms next to me were very loud. I ask to be changed and ended living to another hotel
Business response:
Dear Marcos, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience caused by noise disturbance from inconsiderate neighbors. We are sorry we couldn't arrange a more suitable suite for you, and we regret you ended up leaving sooner than anticipated. We hope you will consider staying with us again in the future, as we would welcome the opportunity to provide you with a better experience. Sincerely,Hotel Management
Dirty and old. Room smelled terribly of cigarette smoke. The floor wasn’t even swept. It gave vibes like roaches were about to come out. Def stay somewhere else.
Business response:
Dear Samantha, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
The elevator wasn't working and we had to stay on a 3rd floor.
Business response:
Dear Dwayne, We are sorry to hear about the elevator issue you encountered, and we deeply apologize for the inconvenience caused. Our team strives to ensure all facilities are in good working order for our guests, and we fell short in this instance. We have addressed the issue with our maintenance team and are taking steps to prevent such incidents in the future. We appreciate your understanding and hope you will give us another chance to provide you with the exceptional service and accommodations that we strive to deliver t... read more
Overpriced Old drty carpetng, out dated mn Ktchen, TV did not work, front dest not very helpfull.
Business response:
Dear Jorge, Thank you for staying with us. We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Additionally, we appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our top priority is to take care of our guests, so... read more
Disgusting!!!! Do NOT go there it is absolutely deplorable!
Business response:
Dear Nicole, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. We will share your feedback with our team as we plan for the future. We hope you will consider us again the next time in the area.Sincerely,Hotel Management
Elevator not working and has been down for a while, didn't know when it will be fixed. Ice machine not working either.
Business response:
Dear Darrel, Your feedback is much appreciated, and we also appreciate you being our guest. Thank you for sharing the information about the elevator and ice machine issues. Our maintenance team takes great pride in ensuring each guest suite is suitable and well-maintained for our guests. Therefore, we apologize for these issues and any inconvenience this may have caused. Thank you once more for bringing this to our attention, and we hope you will stay with us again when your travels bring you to our area. Sincerely,Hotel Man... read more
Not is a good area. Locks on door broken. Linen dirty. Elevator broken. Staff unprofessional didn’t want to give “the speech” about amenities bc it’s all on the tv when I go up. Doors where slamming all night long. Smell in the room was terrible and ac/heater smelled like something was burning when turned on. People congregating in hallway to have discussions right in front of my door. Would never go back even if paid.
Business response:
Dear Jason, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional stay for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and con... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.