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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience, front desk was very rude! Room was dirty, service was bad overall
Business response:
Dear Yamilex, Thank you for being our guest. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, we regret the housekeeping issues that you encountered. Your feedback is important and will be shared with the team to improve and ensure they are not repeated. We appreciate your business and would welcome the opportunity to restore a favorable impress... read more
The add looked like there was a couch but there wasn’t. It was dirty and smelled. The breakfast was a joke. Just coffee and granola bars. I wouldn’t stay there again.
Business response:
Dear Jessica, Thank you for choosing us. Please accept our apologies if our room was not spotless and we could not meet your expectations. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Also, we are sorry for your disappointment with our breakfast choices and that they did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve... read more
This place was disgusting
Business response:
Dear Heather, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps, as providing outstanding hospitality and clean suites to every guest is always our top priority and is something we pride ourselves on. Once again, we hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
This place is pretty barebones. Mattress is hard as a rock and you get very sad pillows. Our room smelled like cigarettes and the bathroom sink was slow to drain.
Business response:
Dear Sarah, thank you for staying at our hotel and for your feedback. We want our guests to have a comfortable stay and a restful night's sleep, so we are sorry that you found your mattress and pillow uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. Please revisit us; we are confident you will have the great time you deserve.SincerelyHotel Management
I I would never stay here again ever
Business response:
Dear Taquanna, please accept our apologies for not meeting your expectations during your visit. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
The sheets on our bed were wet and stained when we checked in. It seemed like a dog may have peed on the bed and the sheets were never changed before we checked in. The bathroom smelled like smoke. The free breakfast consisted of coffee and some packaged granola bars and muffins. On a good note, the staff was friendly and the hotel was quiet, but we won't stay at this property again.
Business response:
Dear Noel, thank you for choosing us. We are glad that our staff was the best part of your stay. However, we apologize for the issues that disturbed your time with us. You are correct to expect a clean, well-maintained room as your home away from home when traveling. Our entire staff is dedicated to taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service. Your feedback is discussed with our concerned team to ensure such issues are not addressed adequ... read more
Bugs in the room
Business response:
Dear Michael, thank you for your review. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.