Extended Stay America - Princeton - West Windsor

Business response:

Dear Marvin, Thank you for being our guest. Although, we maintain our price equal with the same class hotels in the area. We are sorry for not meeting your expectations and that you were not pleased with the value. You should have received better service from us, and we will be using your comments to correct our shortcomings. Please return and allow us to show the excellent hospitality we are famous for.Sincerely,Hotel Management 

Business response:

Dear Tessa, Thank you for being a valued guest and posting your comments. We apologize for your disappointment with the dishes and pots. We always aim to provide the best service, honor our guests' requests, and do everything possible to ensure an enjoyable stay. Our room has a fully equipped kitchen for the comfort of our guests. However, we keep the kitchenette items at the front desk to ensure its clean when guests check-in and need them. We will address your concern to provide this information is given appropriately. We ... read more

Business response:

Dear Yamilex, Thank you for being our guest. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, we regret the housekeeping issues that you encountered. Your feedback is important and will be shared with the team to improve and ensure they are not repeated. We appreciate your business and would welcome the opportunity to restore a favorable impress... read more

Business response:

Dear Jessica, Thank you for choosing us. Please accept our apologies if our room was not spotless and we could not meet your expectations. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Also, we are sorry for your disappointment with our breakfast choices and that they did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve... read more

Business response:

Dear Heather, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps, as providing outstanding hospitality and clean suites to every guest is always our top priority and is something we pride ourselves on. Once again, we hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management 

Business response:

Dear Sarah, thank you for staying at our hotel and for your feedback. We want our guests to have a comfortable stay and a restful night's sleep, so we are sorry that you found your mattress and pillow uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. Please revisit us; we are confident you will have the great time you deserve.SincerelyHotel Management 

Business response:

Dear Taquanna, please accept our apologies for not meeting your expectations during your visit. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management