This profile has been claimed by the business owner or representative.
Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Breakfast Misleading info in pre-booking online amenities. Only coffee, hot water, and very little available pre-packaged item available for breakfast. Kitchen area was sticky. Not enough soap or other bathroom items.
Business response:
Dear Beverly, Thank you for your review of our hotel. We strive to offer our guests outstanding service and amenities, so we regret falling short of your expectations. Additionally, we apologize for not meeting your expectations regarding our grab-and-go breakfast choices. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration th... read more
I booked the studio 2 bed room but when I checked in they gave me 1 bed room. This was very frustrating and inconvenient to stay since we were 4 people including 3 months old baby. Nobody informed me about non availability of 2 bed room and booking was confirmed.
Business response:
Dear Dilip, Thank you for sharing your thoughts about your recent stay. We are sorry for the inconvenience caused by your reservation and understand how frustrating it must have been for you and your family, especially with a 3-month-old baby. Please accept our sincere apologies. We are investigating what went wrong and how we could have handled the situation better. We hope you will give us another opportunity to provide you with the enjoyable, comfortable, and memorable stay you deserve.Sincerely,Hotel Management
El peor lugar para quedarse. Los cuartos con olor a cigarrillo y marihuana y los pasillos. De desayuno es solo cafe y snacks no es desayuno como ellos indican. El elevador no funciona te hacen subir hasta el tercer piso sin disponibilidad de mejor acceso. Los enseres te los entregan sucios. Un lugar totalmente asqueroso como para quedarse y mas si es con niños. Consejo... no se queden en este lugar! Das tu review y el gerente llama para indicarte que no puede hacer nada. En fin no les importa la satisfaccion del cliente. Pes... read more
Business response:
Dear Carlos, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impa... read more
Saw the room & would never stay in a place like this … old & ugly
Business response:
Dear Daniel, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
My tv remote did not work- they kept bringing new ones but same problem. The door handle to get in my room was broken- took at least 5 tries to get in my room- every single time I came back. Had to call maintenance to kill the bugs on my ceiling. The dust bunnies were ridiculous.
Business response:
Dear Joanne, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Low quality It's smelling weed even from the entrance through the hotel's main gate. People have untrained dogs whose barking could be heard at the main desk where you'll check in and it probably will deter you from doing so. Not a good place.
Business response:
Dear Guest, Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we do have a pet policy so our guests are not disturbed. Thank you for staying with us, and we hope to welcome you once aga... read more
Bathroom was dirty fire alarm woke us up at 2am and we had to stay outside for almost an hour then we also found a roach
Business response:
Dear Jeanine, We appreciate your feedback regarding the fire alarm that went off during your recent stay and the housekeeping issues you experienced. While we strive to ensure that all our guests have a peaceful night's rest in a clean and comfortable environment, we prioritize everyone's safety during a fire alarm. We apologize for the inconvenience caused; it was necessary to investigate the cause of the alarm. In addition, your remarks are also shared with our housekeeping team for quick review and action. Please note tha... read more
Not such a great experience for the price paid
Business response:
Dear Marvin, Thank you for being our guest. Although, we maintain our price equal with the same class hotels in the area. We are sorry for not meeting your expectations and that you were not pleased with the value. You should have received better service from us, and we will be using your comments to correct our shortcomings. Please return and allow us to show the excellent hospitality we are famous for.Sincerely,Hotel Management
Has kitchen but gives you a tub of dishes and no pots and pans.
Business response:
Dear Tessa, Thank you for being a valued guest and posting your comments. We apologize for your disappointment with the dishes and pots. We always aim to provide the best service, honor our guests' requests, and do everything possible to ensure an enjoyable stay. Our room has a fully equipped kitchen for the comfort of our guests. However, we keep the kitchenette items at the front desk to ensure its clean when guests check-in and need them. We will address your concern to provide this information is given appropriately. We ... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.