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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like animal urine. No wash clothes. No amenities.No working vending machines. No ice.
Business response:
January, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel staff was friendly however the hotel was not up to par. The room floor smelled like cat urine. The “breakfast” was laughable not a breakfast no juice nothing..a few snack bars and horrible coffee. No amenities. No wash clothes..yes No wash clothes. I’m sorry I know there are not many choices of hotels in that area but I expected extended stay to be better. I have never stayed there before and will never stay again!
Business response:
January, thank you for taking the time to evaluate your stay. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This is a very dated property. It smells like smoke as soon as you walk in and the room is just worse. The rug seemed dirty and the bathroom was just sad. Glad we only got there to sleep and get up and out of there.
Business response:
Emily, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Nursing Home I felt like I was staying at an outdated nursing home. Breakfast was a joke, not even any kind of juice.
Business response:
We are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future choice. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Kind of dirty and the staff members are not friendly.
Business response:
Hyun, thank you for your recent stay at our hotel. We apologize for any service issues you encountered and the cleanliness concerns. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
please clean and remodel this property. the only asset at this property was the staff. the young man at the desk was very understanding when i requested a refund. he came up and observed my concerns and we left. later to find out my card was still charged $120.36, for what Im not sure.
Business response:
Jo, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We will also look into the other concerns you raised. Sincerely, Hotel Management
This is the worst ever…. No Hot water in the shower…. No maintenance people in weekends …. Reception staff are very unprofessional…. I would never come back here ever again
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
it was quiet. as an extended stay hotel advertising how it's a home away from home, this place had not dishes, no utiensils, no cookware and no hangers in the closet. we requested hangers, but none could be found. we were not made aware that the kitchen items could be requested.
Business response:
Anna, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.