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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not have blankets or bed linens available until 12:45AM. Place was VERY dated. Service was very nice just will not stay here again.
Business response:
Dear Ryan, thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our Housekeeping for review and action. We do our best to ensure a suite is ready with the necessary amenities and well maintained before guests' arrival. We're sorry we overlooked some areas in your case, and we agree that some areas within the hotel are beginning to show their age. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every gues... read more
I chose extended stay as wanted to work from the hotel room for two days. However, the internet/Wi-Fi connection was really bad and I couldn’t work from the hotel room. When we checked in the room, it did not have blankets. I had to call them for blankets and blankets were received around mid-night. The staff was friendly though and they were trying their best to support.
Business response:
Dear Mayuresh, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Only one major issue - replace the entire hotel The list of issues is long - Broken shower, smelly bathroom, door wont close, electric sockets not working, and no hair dryer amongst other things. After i checked in, i was given keys to room which was already occupied with someone in the room watching tv, that was very awkward. Not again at thar hotel.
Business response:
Gaurav, thank you for staying with us and for the review. We apologize for the disappointing experience and the condition of your room. We can understand your frustrations and have shared your comments with our housekeeping and maintenance team so that they can take corrective measures. We also regret the mistake made by our front office associates and hope you will consider it an isolated event. We will discuss your feedback with them to be more diligent. While we know that this stay did not meet all of your expectations, w... read more
Don’t stay here. This hotel is tired and poorly kept up. The first room we got smelled like cigarette smoke. The second room like a dead plant. Just don’t.
Business response:
Josh, thank you for taking the time to share your review. We apologize for the issues you encountered during your visit. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Rooms and hotel was dirty. Rooms spelledije dig and car urine, and cigars. horrible stains on the carpet, furniture and linen. Tub had dirt ring and stains around it. Linene smelled horrible. I canceled the rest of my reservation and found another hotel for my family and I to stay. I will never book this hotel and woukd highly recommend everyone else to run
Business response:
Jennine, thank you for evaluating your stay. We regret the unpleasant visit and that you had to leave us earlier than expected. We also apologize for the cleanliness issues you encountered during your stay and the inconvenience this caused. You have our assurance we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We understand your frustration and truly regret disappointing you. Please revisit us so we can restore your faith in our hotel and provide you with the hospital... read more
I don’t recommend staying here The hotel was extremely dirty, the room was dirty, falling apart, smelled like someone had been smoking in there. Walls had black spots (looked like fire damage). Curtains had holes, and towels smelled horrible!!!
Business response:
Klara, thank you for staying with us. We regret the unpleasant visit and your disappointment with the condition of our property. We also apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each suite for our guests. We are sorry for the inconvenience this caused and are grateful for your patience. We hope you will give us a second chance to deliver th... read more
Smelled like animal urine. No wash clothes. No amenities.No working vending machines. No ice.
Business response:
January, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel staff was friendly however the hotel was not up to par. The room floor smelled like cat urine. The “breakfast” was laughable not a breakfast no juice nothing..a few snack bars and horrible coffee. No amenities. No wash clothes..yes No wash clothes. I’m sorry I know there are not many choices of hotels in that area but I expected extended stay to be better. I have never stayed there before and will never stay again!
Business response:
January, thank you for taking the time to evaluate your stay. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.