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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amount hotel is listed for does not match with the interior of the hotel. Very out dated & smaller than pictures showed. Room had a weird small & bugs flying around. I have stayed with Extended America before which makes this experience extremely disappointing.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The staff was courteous but the room smelled bad. The carpet was wet as if a dog had pissed in it and they had tried to disinfect it.
Business response:
Baha, thank you for sharing your experience at our hotel. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerel... read more
Saw a bug each day we stayed. We were advised they were ‘stink bugs’ on the top end of the building. We didn’t unpack in room 303 (1 bug) and moved to room 217 (2 bugs). Fortunately we were leaving! Can’t recommend to anyone and will pay more next time to enjoy a better stay!
Business response:
Tamara, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerel... read more
My wallet was stolen out my room I made a police reported and I couldn’t pay for my stay they kick me in my 3 kids out when they said they were going to wait for me to come back with the pay ment that I had to drive 1hour to get from my 95 year old grandfather and when I came back they said someone had to walk me to my room to take out my stuff I had no where to go with 3kids they treated me like I was at fault it was so bad and messed up
Business response:
Tamara, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
La habitacion tenia un olor muy mal
Business response:
Carmen, thank you for being our guest. We are sorry for the unpleasant smell you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The smell in my room was horrible. There was no cups, plates or any utensils.
Business response:
Yenersi, thank you for your review. We apologize for the unpleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you ... read more
The condition of the hotel was very poor.
Business response:
Syed, thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with my team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management
Property was dirty and smelled. Bed linen was stained, towels were stained and deteriorated.
Business response:
Thank you very much for your feedback. we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We will be working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.