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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was disappointed in our stay, booked two rooms at the same time with two double beds in each room, when we checked in our rooms were on two different floors. My room was with my 19 year old son and 6 and 9 year old, was told my room was a king bed and pull out sofa, not what I booked. Was told we couldn’t get rooms on the same floor as there was nothing available and they couldn’t get us a room with two double beds. When we got to our room we dropped our stuff and headed out right away. When we returned about 10 pm we got ... read more
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible and stay away from this hotel Extremely bad experience. 1. Room was provided is totally different than what It shows in picture and receptionist mentioned that this is generic picture of room. 2. Room was stinky - seems someone smoked in the room 3. Beds were very uncomfortable 4. Floor was sticky and carpet was dirty Never recommend anyone to this hotel… waste of my money
Business response:
Subodh, thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I booked my stay a month in advance because we were going to the amusement park in the area and needed a night to rest. We arrived at the hotel exhausted the lady at the front desk checks us in with no problem until I go upstairs and discover that the room wasn’t the one I reserved. Upon entering it smelled like someone was currently sitting in the room smoking, it was so strong. Then I wanted double beds they switched my room to a 1 queen bed with a pull out. I immediately went downstairs to address the issue and the lady w... read more
Business response:
Thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and apologize for the concerns you had with the room. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider staying with us and allow us the opportunity to provide you with a better experience. Sincerely, Hotel Management
Do not stay here Horrible experience. Floor was damp in hallway and so was the air. Smelled super musty. AC Didn’t work in room. No towels. It was me, my husband and our 2.5 and 5 yo. We had family in two other rooms and they had issues too. My brother in law went to get us towels at 10pm because that’s how late we stayed out to avoid being in the room and they were just pulling them out of dryer and that was their excuse… 10 pm really? We called 15 different hotels so we could leave and they were all booked up. The person u... read more
Business response:
Thank you for sharing your experience at our hotel. We apologize for the disappointing experience you had with us and for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us a chance to provide you with the hospitality you deserve on a future visi... read more
The room was dirty and disgusting.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Checked in but did not stay. Room smelled. Changed rooms but air did not work. Would be like to get my money back. Will not use Expedia again. Rip off
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.