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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The service was awful. I requested a small dish towel and I got one with hairs on it. When we call for assistance to shut the window (because there was a trick to it), the front desk attendant raised his voice and was rude to us. He had no Custumer service skills whatsoever . The hotel smelled always like smoke and marihuana . Very unpleasant stay.
Business response:
Thank you for the specific feedback about your stay. We for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will consider giving us another chance to prove we are up to the task of d... read more
Room smelled like fried chicken The entire floor smelled like weed Occupants above me stomped all night and throughout the morning Room I wanted was not available
Business response:
Shaneia, thank you for taking the time to review our hotel. We regret we were not able to accommodate you in the room of your choice and are sorry for the noise disturbance you encountered. We appreciate your feedback and will see what we can do to improve our guests' experience. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
I didn’t stay in this room, when I got there the room wasn’t available
Business response:
Emy, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Need to clean better Exterminate the building nasty couches need to remodel
Business response:
Mike, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We value your feedback and hope you will consider staying with us next time you travel to this area. Sincerely, Hotel Management
Rooms had a terrible odor. Obviously people were smoking. Rooms were clean but bathroom was dirty. Brought Clorox clean up to clean disinfect. Staff was rude. Multiple trips to service desk when needing towels blankets and anything else for the room. Parking lot was filthy with garbage. Doors going out to parking lots from the stairwells were not locked. Anyone could walk right in. I felt very insafe
Business response:
Maryann, thank you for being our guest. We sincerely apologize for the smoke smell and cleanliness issues you encountered in your suite. We will share your comments with the appropriate individuals so that they can take the necessary actions to enhance our guest experience. We hope you will allow us an opportunity to prove we are up to the task of providing our guests with clean accommodations and excellent service. Sincerely, Hotel Management
Not restful Road noise was bad. Glad to have kitchen. Apparently cheaper rates became available but not able to change.
Disappointing Very surprised, for being in the Princeton Corridor, you would expect a higher level of hotel. Our room smelled, carpet was in horrible condition and ripped, security bracket on door was broken, AC system did not work properly. Kitchen area, cabinets were in bad condition. Open packages of food were left in cabinet from the prior customer. Again very disppointed!!!
Business response:
Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the cleanliness and maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well-maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying w... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.