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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff member (Keith) was very rude and seem a bit shade. Within the next hour of my stay, I heard lots of noise from the room next door and witness a crew of guys entering and leaving the room. I immediately called the first desk and asked for a refund to leave the hotel. The front desk staff member was very rude and tried to force himself into my room. The next morning when I returned to ensure I was given a refund (Emani) the first desk staff member had no common sense about how to work the front desk. I was... read more
Business response:
Thank you for the review. It is concerning to read your feedback and apologize for what transpired. We are reviewing your concerns with the appropriate individuals to understand the situation better. It is never our intention to make you or any of our guests feel uncomfortable, and we appreciate your patience while we look into this matter. Sincerely, Hotel Management
Terrible THe stay overall was mediocre until the last night when my AC unit went out at 11pm and the front desk wouldnt do anything about it and it was too late to leave. So I had to sleep in an 80 degree room
Business response:
Jacob, thank you for your review. We are sorry for the issue you had with the HVAC unit and that our staff was unable to resolve it promptly. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
The service was awful. I requested a small dish towel and I got one with hairs on it. When we call for assistance to shut the window (because there was a trick to it), the front desk attendant raised his voice and was rude to us. He had no Custumer service skills whatsoever . The hotel smelled always like smoke and marihuana . Very unpleasant stay.
Business response:
Thank you for the specific feedback about your stay. We for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will consider giving us another chance to prove we are up to the task of d... read more
Room smelled like fried chicken The entire floor smelled like weed Occupants above me stomped all night and throughout the morning Room I wanted was not available
Business response:
Shaneia, thank you for taking the time to review our hotel. We regret we were not able to accommodate you in the room of your choice and are sorry for the noise disturbance you encountered. We appreciate your feedback and will see what we can do to improve our guests' experience. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
I didn’t stay in this room, when I got there the room wasn’t available
Business response:
Emy, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Need to clean better Exterminate the building nasty couches need to remodel
Business response:
Mike, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We value your feedback and hope you will consider staying with us next time you travel to this area. Sincerely, Hotel Management
Rooms had a terrible odor. Obviously people were smoking. Rooms were clean but bathroom was dirty. Brought Clorox clean up to clean disinfect. Staff was rude. Multiple trips to service desk when needing towels blankets and anything else for the room. Parking lot was filthy with garbage. Doors going out to parking lots from the stairwells were not locked. Anyone could walk right in. I felt very insafe
Business response:
Maryann, thank you for being our guest. We sincerely apologize for the smoke smell and cleanliness issues you encountered in your suite. We will share your comments with the appropriate individuals so that they can take the necessary actions to enhance our guest experience. We hope you will allow us an opportunity to prove we are up to the task of providing our guests with clean accommodations and excellent service. Sincerely, Hotel Management
Not restful Road noise was bad. Glad to have kitchen. Apparently cheaper rates became available but not able to change.
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.