This profile has been claimed by the business owner or representative.
Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Very surprised, for being in the Princeton Corridor, you would expect a higher level of hotel. Our room smelled, carpet was in horrible condition and ripped, security bracket on door was broken, AC system did not work properly. Kitchen area, cabinets were in bad condition. Open packages of food were left in cabinet from the prior customer. Again very disppointed!!!
Business response:
Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the cleanliness and maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well-maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying w... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Andrews, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I don’t recommend I had to switch my room because the first room smelled like smoke and when I was leaving the other room they gave me I see a roach disappointment with the whole situation
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites. Your feedback has been discussed with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. It is never our intention to cause any discomfort, and we hope to receive a chance to regain your trust. Sincerely, Hotel Management
Bad service. Not clean there is cockroaches in the rooms
Business response:
Please accept our apologies for the concerns outlined in your feedback. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing to stay with us, and we hope you will reconsider when you visit our area. Sincerely, Hotel Management
Avoid this place Where to begin? My 10 year old son and I had a room with a king bed and sleeper sofa. There were no linens or pillows for the sofa sleeper. After getting them I pulled out the sofa to make it for my son, the sheet on the bed was covered in urine and excrement. I have never been more disgusted in my life. The hotel is non smoking and as an ex smoker, let me tell you the smell of stale cigarettes in the room was nauseating. There were puddles of liquids on the kitchen floor. We couldn’t get out of there quickl... read more
Business response:
Sean, thank you for being our guest. We apologize for the issues you and your son encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We regret the frustrations you experienced and hope to welcome you back soon. Sincerely, Hotel Management
I left a previous review regarding this hotel because I left abruptly due to bedbugs, they could not refund my money immediately because we booked thru Expedia, I called Expedia and they refunded my money, but today extended stay charged my card and when I called I spoke to the assistant general manager and she was extremely insensitive ,rude and unprofessional. She never apologized for our horrible experience she just made the experience even worst for us, like we had to leave in the middle of the night because of bedbugs a... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I checked in today and the first room I got was obviously not cleaned and no cups and no toilet tissue in the bathroom and the bathroom tub looked dirty. They gave us a new room and ..room 212 to be exact and I alway check the beds for bugs and when I pulled back the covers there was the biggest bedbug ever right there .. we packed up and left immediately and demanded a refund to be told that they can not refund us because I went thru Expedia and they can not give us anything showing that we left.. the staff was completely w... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.