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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Andrews, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I don’t recommend I had to switch my room because the first room smelled like smoke and when I was leaving the other room they gave me I see a roach disappointment with the whole situation
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites. Your feedback has been discussed with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. It is never our intention to cause any discomfort, and we hope to receive a chance to regain your trust. Sincerely, Hotel Management
Bad service. Not clean there is cockroaches in the rooms
Business response:
Please accept our apologies for the concerns outlined in your feedback. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing to stay with us, and we hope you will reconsider when you visit our area. Sincerely, Hotel Management
Avoid this place Where to begin? My 10 year old son and I had a room with a king bed and sleeper sofa. There were no linens or pillows for the sofa sleeper. After getting them I pulled out the sofa to make it for my son, the sheet on the bed was covered in urine and excrement. I have never been more disgusted in my life. The hotel is non smoking and as an ex smoker, let me tell you the smell of stale cigarettes in the room was nauseating. There were puddles of liquids on the kitchen floor. We couldn’t get out of there quickl... read more
Business response:
Sean, thank you for being our guest. We apologize for the issues you and your son encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We regret the frustrations you experienced and hope to welcome you back soon. Sincerely, Hotel Management
I left a previous review regarding this hotel because I left abruptly due to bedbugs, they could not refund my money immediately because we booked thru Expedia, I called Expedia and they refunded my money, but today extended stay charged my card and when I called I spoke to the assistant general manager and she was extremely insensitive ,rude and unprofessional. She never apologized for our horrible experience she just made the experience even worst for us, like we had to leave in the middle of the night because of bedbugs a... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I checked in today and the first room I got was obviously not cleaned and no cups and no toilet tissue in the bathroom and the bathroom tub looked dirty. They gave us a new room and ..room 212 to be exact and I alway check the beds for bugs and when I pulled back the covers there was the biggest bedbug ever right there .. we packed up and left immediately and demanded a refund to be told that they can not refund us because I went thru Expedia and they can not give us anything showing that we left.. the staff was completely w... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Pretty unclean and dissapointing - left the property in an hour!
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
House Keeper Harassment and going through my thin House keeping overall was horrible during stay. Harassed by one staff and checking out another staff went in the room while I was taking some things to the car. She clearly saw I was checked out and she started to go through my things to see what Sha can keep. The other house keeper knocked on my door Christmas Eve harassing me
Business response:
Thank you for taking the time to give feedback regarding your stay with us. We are sorry for the experience you had with our housekeeping staff members. What you encountered is not typical of the excellent service we normally provide and you have our assurance your review will be discussed with the team. We thank you for letting us know. We hope you will reconsider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.