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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty unclean and dissapointing - left the property in an hour!
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
House Keeper Harassment and going through my thin House keeping overall was horrible during stay. Harassed by one staff and checking out another staff went in the room while I was taking some things to the car. She clearly saw I was checked out and she started to go through my things to see what Sha can keep. The other house keeper knocked on my door Christmas Eve harassing me
Business response:
Thank you for taking the time to give feedback regarding your stay with us. We are sorry for the experience you had with our housekeeping staff members. What you encountered is not typical of the excellent service we normally provide and you have our assurance your review will be discussed with the team. We thank you for letting us know. We hope you will reconsider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Hotel House keeping not Dog Friendly
Business response:
Robin, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Upon arrival at the hotel the front desk attendant informed us that she believed all the rooms were already booked. After checking on her computer she gave us a room key stating that this was the last empty room. We proceeded to the room only to find upon entering that the room was occupied by a woman sleeping in the bed nude. We returned to the front desk obviously irate at this embarrassing turn of events. The desk attendant at this point attempted another room herself only to find that room occupied as well. After that we... read more
Business response:
Sean, we are sorry to learn that we were unable to accommodate you this time and for any inconvenience caused while you were here. We are working with our front desk team to ensure a much better experience for our future guests. We appreciate your business and hope you will be back to see us on your next visit to our area. Sincerely, Hotel Management
this place stinks... literally. linens looked unclean - slept in clothes on top of bedspread... don't waste your time with this place
Business response:
Thank you for taking the time to write a review about your recent stay. Please accept our apology for the housekeeping service issues you experienced. We take pride in providing clean and comfortable rooms for our guests, so we are sorry that we fell short of our standards during your visit. Although your experience is not typical, we obviously have room to improve, and we assure you we will. Hopefully, we will have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Old decor, baseboards rotting in bathroom. Part of electrical outlet missing next to bed - could see inside the wall. Hallway reeked of food like an old apartment building. “Closet” had a curtain to cover it instead of a door.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the problems you described and we will ensure these are taken care of. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No nb Nononononon.........o no............... Nobbbbnnnnn
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I think they should clean the room daily instead of once a week because of garbage.
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We hope you consider staying with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.