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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had cockroaches in our room and the manager was to refund us one night, however upon returning home we found cockroaches in our suitcases and are now in our homes. I have contacted the hotel 3 times by email and once by phone and have asked for a full refund. No reply yet.
Business response:
Dear Gary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
No shower curtain bathroom door did not close and big hole on bathroom door
Business response:
Dear Rodolfo, Thank you for being so specific in your evaluation of our hotel. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will address this with our team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to sh... read more
Front desk receptionist were unprofessional and joking around while i was waiting to get checked in. The hotel room itself was disgusting, smelled weird, not cleaned well. The bathroom did not have a curtain, didn’t close, and was a hole in the bathroom door. Definitely will not be returning.
Business response:
Dear Ashley, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. We are also sorry to read that the cleanliness and condition of your room did not meet our high standards. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. We hope to welcome you back so w... read more
NEVER STAY HERE The hotel is totally incompetent. The electrical outlets didn’t work. Drugs were sold in the parking lot. The FREE breakfast consist of cold coffee and stale granola bars. The front desk lost the room reservation after confirming both the room and 3rd party incidental form they require. Front desk had the nerve to say they were going to charge me extra for giving the wrong spelling of the name. DO NOT STAY HERE you’d be better sleeping in your car
Business response:
Dear Joseph, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
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Business response:
Dear Jeffrey, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Over Extended in Providence Rooms were absolutely unclean. Sink drain was completely blocked. The arm chair and the mini couch were utterly pilfered. You can see the pictures for theselve. No body should be subjected to this type of unhospitable conditions even as a non-paying visitor and we were extorted here. I rented three different rooms over the course of the las 14 days for myself and my team, and it has been a regret to withness Exteded Stay facility in this type of deplorable condition. Seems to be Only interested in... read more
Business response:
Dear NSIKAK, We sincerely regret the experience you had during your recent stay. It's clear that the condition of the rooms and amenities did not meet your expectations, and this is not the standard we aim to provide. Your comments about the blocked drain and worn furniture have been noted and will be addressed with our maintenance and housekeeping teams. We appreciate your candid feedback and will work on ensuring that future guests do not encounter similar issues. Thank you for bringing this to our attention.Sincerely,Hote... read more
One of the terrible stay i had in this property. Most of the items in this property was either damaged or not usable. The window blind was broken, the couch and the chair's was so old that it started to fall off their skin. There was water clogging problemin both at the wash basine and at the shower drain. Also, there was no coordination between the staff in this property. One day before my check out, i had requested for a late check out. But that message was not passed on to the next person in shift, resulting during the da... read more
Business response:
Dear PRITYMOY, Thank you for sharing your experience with us. We sincerely apologize for the condition of the property and the issues you encountered with the staff. This is not the standard we strive for, and we’re addressing the maintenance concerns and improving our communication procedures to prevent similar situations in the future. We appreciate your feedback and regret that we did not meet your expectations. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
DO NOT STAY AT THIS PLACE, the room was dirty , when you ask for this that should have been in the room they tell you that they are out or the people there steel them. We were there three days and the same trash was in the hallway the whole time, the never cleaned the common areas the grab and go breakfast was a joke , just granola bars and coffee, the bed only had two pillows for two people and when asked for another one they said they don’t have any , people permanently living there as that that was their apartment and the... read more
Business response:
Dear Normand, Thank you for sharing your feedback, and we apologize for the issues you experienced. We are truly sorry that your stay fell short of expectations, especially regarding cleanliness and the availability of amenities. Your concerns about the common areas, breakfast options, and noise are noted and will be addressed to improve our service. We value your comments as they help us enhance our guest experience. We never want a guest to leave unhappy, and we encourage you to give us a chance to provide you with a more ... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.