This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedsheets had red stains, walls had stains,when turning on bathroom lights it made a loud banging noise. In addition I could hear the 95 south highway car noises so clearly. This is a pet friendly hotel and there was a grey bulldog being walked around while I was checking in. This dog looked like he could eat me. I felt unsafe.
Business response:
Thank you, Samara, for sharing your experience. We are genuinely sorry for the discomfort you faced with the room's cleanliness and the noise disturbances. The stained sheets, wall condition, and unusual noise from the bathroom lights you described fall short of our standards, and we sincerely apologize for these oversights. Regarding your safety concerns, we want all guests to feel comfortable and secure, and we understand that the presence of certain pets can be unsettling. Please know we're reviewing our processes to bett... read more
Awful on all levels. Never giving this chain my business again. Slow reception, bugs in the room, dirty. Should be labeled as a motel.
Business response:
Dear Eman, thank you for sharing your feedback. We are truly sorry to hear about your experience, as it is always our goal to provide a clean, welcoming environment for our guests. Your comments about reception speed, cleanliness, and overall conditions have been noted and are being addressed with urgency to ensure these issues are resolved. We understand your disappointment and regret that we did not meet your expectations during your stay. Should you ever reconsider, we would appreciate the opportunity to provide a vastly ... read more
Avoid at all costs I immediately checked out after seeing and smelling the room. Front desk was supposed to process cancellation but apparently I will have additional issues once I return home
Business response:
Dear Dennis,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the condition of your room and the inconvenience with your cancellation process. Please know that we are committed to addressing these matters promptly, and we regret that your experience did not meet your expectations. We will ensure that the cancellation process is handled appropriately and swiftly to avoid any further inconvenience. We hope you will consider giving us an... read more
The carpet in all halls was filthy. Our room had a pleather chair that was pealing so bad and dirty. Will never stay here again.
Business response:
Dear Guest,Thank you for sharing your concerns. We sincerely apologize for the cleanliness issues you encountered, particularly with the carpets and the condition of the furniture in your room. This does not reflect our standards, and your feedback will be addressed with our team to ensure improvements are made. We appreciate your input as it helps us enhance our services. We hope you will consider staying with us again, allowing us to provide you with a more positive experience in the future.Sincerely,Hotel Management
It was really bad
Business response:
Dear Tianfu,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we would appreciate more details to understand how we can improve. We strive to provide a comfortable stay for all our guests and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.