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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay. This hotel ended up not letting me stay and never informed me that they implemented new policies that would not allow people from my state to stay during COVID. I was not even coming from a high-risk state and had been in RI already for 5 days. When I got to the hotel to check-in, I was rejected and told they implemented the policy the day before. No one from the hotel called to inform me of this, so at the last minute, I had to find another place to stay. The hotel did nothing to help, not even recommend other h... read more
Business response:
Thank you for taking the time to review your stay. We can't tell you how sorry we are that this was your first experience with our hotel. The safety and health of all our guests is top priority, and we are continuously making efforts to ensure that we are taking the necessary precautions. We sincerely apologize that you were not made aware of this prior to checking in, but we can assure you that we will address this with our friendly and professional staff for proper action and resolve. Thank you for letting us know how we a... read more
Business response:
I'm so sorry to hear that we disappointed you during this stay, Joseph. Thank you for sharing your feedback with us and we wish you all the best in your future travels.
I stay for two night, they never clean the room. Terrible
Business response:
Thank you for your feedback, Olga. We do include twice a month room cleaning in the rate but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping. I'm so sorry that part of your stay was disappointing.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
They need a whole new team and staff everyone that work there are sleep with the customers and have practicing in drugs with the customers
Business response:
Thank you for your feedback. I can't tell you how out of the ordinary it was to hear about your experience. We are known for super clean rooms and exceptional, friendly staff so we were shocked to hear that this was not your experience. We are so sorry we disappointed you and wish you well in your future travels.
I liked the neatness of the bed and kitchen area, I disliked the bathroom The shower curtain had brown stains on it Didn’t like that we had to take out our own trash Some cloths were unfolded like someone used it The shower water was barely hot One of the front desk recipients was very rude he was very very rude Just wasn’t comfortable I would never recommend this place to anyone
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
The room smelled. People hanging out ik lobby with receptionist. Unprofessional
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.