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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay If you want a good nights rest I’d stay away from this hotel. People above me were stomping around at all hours throughout the night, people were hanging in the hallways being loud. Not to mention the noise from the highway! On top of which they don’t have black out curtains so the sun comes blazing in and I couldn’t get back to sleep because of how bright everything was
Business response:
Thank you for taking the time to review your recent stay at our hotel, Paul. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I would have cancelled my stay upon arriving, but it was 2AM and I couldn't find a hotel that had room. The room was not clean and there was damage to the furniture and walls. I would not recommend this location.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Horrible place, stinks from food cooking of long-term occupants. Very noisy place, cleanliness ok. Bathroom was acceptable. Did not feel safe to walk to the city center.
Business response:
Henning, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Subjective feeling of not feeling safe and feeling out of place. Loud music, noisy.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt during our time with us, Adjoa This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Could not sleep due to loud noise of jumping from upstairs all night.
Business response:
Thank you for taking time to rate our hotel, Seyla. We are sorry you did not enjoy your stay with us due to the noise disruptions. We will use your feedback to help us improve. Best wishes in your future travels.
Smells funky and fells dirty…
Business response:
Thank you for reviewing our hotel, Luis. We are so sorry to hear that you experienced some offensive odors and issues with overall cleanliness during your stay. We will make sure that we address these concerns with our housekeeping team at the property so that we can ensure a better experience for all our future guests. We apologize that you had a disappointing stay because of it.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.