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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Really bad service had me waiting 25 minutes to check in no body at the front desk and same to check out everything else nice
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk, Eric. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
Save your money and your sanity by going elsewhere Absolutely awful experience. The front desk people at check-in were pleasant enough, and when I had to call at 10:30 p.m. to complain about the woman yelling on the phone for 30 minutes next door to me, they came up and calmed her down. However, the fact that the front desk is not manned after 11 p.m. is an awful idea. While I'm sure it's cost effective, the neighbors in the room on the other side of me decided to blast their music from 2 - 4:30 a.m., and there was no one th... read more
Business response:
We are terribly sorry to see that you did not receive the high level of service that we are known for. We also apologize about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of thi... read more
Reservation page state you could get a dining kit for a price. After booked for a whole week and paid in advance (which is usual to me for hotels, only at checkout) the staff said they could not provide such kits and I said I needed to cook at my room, therefore, I moved to Extended Stay America. THE MANAGER REFUSED TO REFUND ME THE REMAINING 6 NIGHTS, AND REFUSED TO EXPEDIA AND TO CITI CARDS! Stay away from these people.
Business response:
We are so sorry to see that you did not enjoy your time with us. It is never our intent to have your stay be less than perfect and we apologize for any inconvenience that was caused. We will make sure that we address this at the property level.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Quick review The check in process was terrible. The room was adequate but over priced.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
The hotel staff arent there at night and we couldnt get in our room and it took forever for someone to come down and get us. Our room reeked of ciggarettes late at night it was unbearable. They wont give you new towels, you have to personally go down to the front desk and get them. 3/10
Business response:
We are so sorry to hear that his was your impression and experience at our hotel. We truly apologize that there was an issue with getting into your room and the unpleasant smells. We also work hard to deliver a unique, 'Simple' approach to your stay that allows you to only pay for the services that you want to use, like daily linen exchange, in an effort to keep your rates low. I do appreciate you taking the time to let us know how we are doing and where we can improve.
Would not stay again After getting to the room and settling in, some other travelers were given the same room with keys to the room and were able to enter as I was changing! On two separate times after that our keys did not work to the room. Our room did not have a shower curtain and there was mold behind the sink.
Business response:
Hi, Rebecca! We are so disappointed to read about your experience with other guests entering the rooms and the problem with your key card! We also apologize for the lack of cleanliness in your room. We know that all of these inconveniences led to you not having the great and comfortable experience that we intended for you and apologize for that. This valuable feedback will help us improve in these areas for our future guests. Best wishes in all of your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.