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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nasty, drug deals, and drug products left on the ac unit in the room. Water had black stuff coming out when you cut it on and it sputtered.
Business response:
Dear Tera, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here; however, we will review this internally as we take our guest comments seriously. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Dirty, unkept, confusing to find with 2 other Extended Stays on same street. Did I mention Dirty? Windows didn't lock. Trash in elevators and halls. Low water pressure in showers. Went back to car to keep my pistol in the room with me as lots of people wandering the halls at all hours.
Business response:
Dear Michael, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so we can have an opportunity to provide you with a better experience.Sinc... read more
Not a good place to stay don't stay there
Business response:
Dear John, we are disappointed if you had any issues which kept you from thoroughly enjoying your stay. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We hope to see you the next time you visit the area.Sincerely,Hotel Management
Worst stay ever at a Extended Stay America Suites. The building looks rundown. The hallway carpet is stained and dirty with litter in the hallway. At night the hallways smelled of cannabis. The shower had mold in the corners. The furniture in the room had stains and I did not even want to sit in the chair. The appliances were dated. The fridge was dirty on the outside. The stove was a joke. it looked like two hot plates. The walls were dingy and stained. I would never Stay there again. I book for two knights and if I did not... read more
Business response:
Dear Ronald, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless ... read more
Carpet was filthy, parking lot full of trash. People sitting outside next to their cars smoking and listening to music. Smoke was blowing back towards our room, ac was pulling the smoke into room.
Business response:
Dear Brian, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We have discussed your feedback with our housekeeping and maintenance team to ensure our suites are thoroughly cleaned and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our as... read more
The staff was friendly. It was the people saying there that made the stay unpleasant. Someone kept knocking on my door asking me if I smoke smh.
Business response:
Dear Tommie, thank you for being our guest and for letting us know about your stay. Please accept our apology for the difficulties you encountered with the noise and behavior caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and will make changes to better serve our guests. Thank you again for your feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
Never Again The staff are friendly and helpful; however, the condition of the property and the rooms are terrible. The room smelled of smoke, the drapery was old and tattered. The kitchen though clean had cracks in the cabinet veneer. the dressers were damaged. No one had cleaned under the bed; we found a pair of sneakers. It looks like a welfare motel. It is not that inexpensive and this company should be ashamed.
Business response:
Dear Denise, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you once m... read more
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.