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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a dirty hotel. Location is ok but not worth the price of the room.
Business response:
Dear Kevin, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for not being the value for the price you paid while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future. Sincerely, Hotel Management
This place is not a comforatable stay and I'm sure the owner's of the place know that. Dirty. Not well ventilated. Chipped paint and unkept looking room. It's not at all comparable to the hotels right up the street. MIssed the reviews on this one prior to booking ... and paid the price.
Front desk was friendly. Everything else about this place was awful. Dirty, smelly. I didn’t want to touch anything and left as soon as I could. Pay the extra $40 or whatever and stay at a Hampton Inn or Courtyard.
Business response:
Dear James, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The property is really run down. The cleanliness of the room was very questionable as there were various stains on the bedding, carpeting and curtains. The room also didn’t smell fresh. We observed a guest being arrested by local police and led away in handcuffs.
Business response:
Dear John, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Not good pest hallway food on floor
Business response:
Dear Arthur, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Disgusting environment This was the most disgusting environment I had ever seen. We stayed approximately ten minutes before leaving. The cigarette smell stained the entire room so much we couldn’t breathe. The furniture was turning yellow. The bathroom was not cleaned and there was brown goo on the faucet. The bed crunched when we sat on it and we immediately sat back up, afraid there may be bugs. The only good thing about this place is that they gave us our money back when we left in disgust. The smell stayed with us in our... read more
Business response:
Dear Jaimee, it wasn't very reassuring to read your comments concerning your stay at our hotel. We never mean to disappoint our guests in any way. However, we can assure you that what you experienced is not acceptable by our standards. We will be taking proper action to ensure future guests do not encounter the same issues, as we are committed to providing every guest with a beautiful experience. We hope you accept our apologies and consider giving us another chance to welcome you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.