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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was dirty as soon I opened the door and turn on the light it was a roach crawling on the table.
Business response:
Jasmin, thank you for being our guest. We were sorry to read about the cleanliness issues you encountered in your suite. We have shared your concerns with our housekeeping team for quick review and action. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
Unfortunately this entire experience was so poor we left and did not stay our second night. Before entering the lobby there were people outside trying to use other people's keys to get it. The front desk employee did not know how to check me in. There was someone drugged out in the hallways on my floor following immediately behind us as well went to our room. The neighbors were up until at least 4am which I had to use my TV to drown out the noise. When I checked out the second front desk employee barely spoke to me and staye... read more
Business response:
Caleb, we are sorry to learn that you had to leave us earlier than expected and regret any inconvenience caused. We are concerned to know about the inconvenience you experienced while entering the facility and while passing through the hallway of the floor where your suite was. We never take instances like these less seriously and assure you to investigate this matter. We also extend our apologies for the inconvenience caused by our front office associates. We will discuss your comments with them in the effort to enhance our... read more
As soon as I walked into the lobby I could smell marijuana throughout the hotel checked in and then there was a gentleman following me around asking me if I had a room then there was apparently prostitutes in the hallways when I got up to my floor got into the room and it smelled so bad I had to go and buy cleaning products in order to just be able to sit in there it smells so bad and it gave me a headache I had to buy carpet freshener for the floor then having on black socks I realize that there was cat hair in the carpet t... read more
Business response:
Lakonya, thank you for taking the time to post your feedback. We are concerned to read your specific comments and are sorry for not meeting your expectations for a comfortable stay. We always take accusations of this nature very seriously and assure you to investigate them. We also offer our sincere apologies for the housekeeping issues in your suite. We will take appropriate actions to ensure we deliver well-appointed accommodations. Counting on your kind generosity to accept our apologies, we hope you will allow us to serv... read more
The place was flithy! We were booked for 4 days, but only stayed for the night because it was late. It was so disgusting, we didnt even shower there. We had bedbug bites the next day. I reported the condition, requested a refund, checked out, and drove to a Marriott!
Highly drug infested hotel. The room was dirty and female hair was in the shower. When u take a shower it didn’t properly go down the drain. It was filling up while yr in the shower. The best person on staff was “quy”. I don’t recommend this hotel for no one out of town or in town to stay here. The rooms is rusted and molded.
Business response:
Ato, thank you for sharing the specifics of your stay with us. We comfort apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
If you are looking to stay among WELFARE & HOMELESS PEOPLE IN THE HALLWAY- stay away!!!! The halls reeked of pot & permeated through the walls into the room. Filthy
Business response:
Darlene, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We have shared your concerns regarding the cleanliness issues with our housekeeping team for better improvement in our service delivery. Thank you for your candid feedback as this helps us to improve the experience for future guests, and we hope to have another chance to serve you better on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.