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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not impressed The hotel is old and in need of upgrading. Beyond that, the bed linens and mattress protector are stained and in need of replacement. The hotel has an old musty smell, not to mention smells of smoke and marijuana from users within and just outside the entrance. I would not stay again.
Business response:
Jamie, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next stay with us outsta... read more
Unsafe, dirty, and terrifying When i arrived there were 8 cop cars in the parking lot and i was told it was nothing. Chwcked in amd i was placed 2 doors down from what I am guessing was an active crime scene as there were 2 officers guarding it at all times for hours. The room itself was disgusting. Roaches, broken furniture, dirty shower, socks turned black. Waa woken up at 1am by someone pounding on my door for 20 minutes asking to be let in. Woken up again at 5am by someone breaking into my room. Luckily the latch caught ... read more
Business response:
Meghan, thank you for bringing this to our attention. Your feedback and also your patience in these matters are much appreciated. Thank you once again for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
my room smelled like cigarette smoke. i asked for another room and was told there was none I had to wake up in the middle of the night and go to a pharmacy for allergy medication the smell was so bad. I cut my stay short and will never go back.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
No smoke detector I booked a two night stay. When I got in a noticed that the smoke detector had been removed, leaving just wiring hanging from the ceiling. Due to a house fire that I had been in 1 1/2 years before, I was unable to sleep the first night. I went to the front desk, and brought the situation to the hotel’s attention. No remedy occurred. The second night was similar. There was still no smoke detector. When I checked out the room still didn’t have a smoke detector. The lack of concern for the safety of their gues... read more
Business response:
William, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We also appreciate you letting us know that the smoke alarm was missing from your guest room during your stay. We take safety precautions such as these very seriously and will have our property engineer inspe... read more
Smelled like cigarettes
Business response:
Christina, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
I didn’t like the foul smell in the room. There was hair in the tub on the floor in when you walk in. There was also candy stuck to the carpet. Someone was out front smoking and drinking a beer near the entrance of the lobby. I paid $100 because everywhere else was booked. The room normally goes for $60, I was so disappointed. Wish I could get some sort of refund. I barely slept because I didn’t feel safe at this establishment.
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
I had a bullet whole in my wall and hunny buns rappers behind my dresser carpet had blood in it like some one had been shot or something in their DO NOT STAY IN ROOM 318
Business response:
Deyzaun, thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.