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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything about it! It was TERRIBLE!!! My daughter and I checked in on Friday, July 30th. The room was not very clean. There was dust everywhere, hair on the towels, water bugs, roaches and gnats everywhere, the carpet was nasty looked liked it has never been vacuumed or shampooed, spider webs in the corners. We ended up checking out early because I happened to look down on the carpet and saw what appeared to be some type of worm like creatures crawling on the floor. That was the last draw!! This has been the wo... read more
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Completely unacceptable! Shabby and not properly maintained hotel! It was unacceptably noisy, including dogs barking, children and very loud appliances. Rooms have no noise insulation. Hotel had an unpleasant smell in the common areas as well as inside the room. We couldn’t open the window to get some fresh air because the window was not seated correctly. Within the first hours, roaches were seen in the bathroom. Intolerable! This the very first time we have ever left a hotel after one night. Daytime Receptionist said that w... read more
Business response:
Margaret, thank you for staying with us and for your candid review. We regret the noise disturbance you encountered and apologize for the concerns you had with your room. We will share your comments with our pest control provider and make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding the concerns you outlined and make sure the problems are resolved. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return so... read more
Unfriendly staff, especially upon check in; noisy; uncomfortable stay due to the other guests there.
Business response:
Thank you for your review. We are sorry for the unsatisfactory service you received at the time of check-in. We will bring your concerns to the attention of our staff as we continuously strive to improve. We also regret your sleep was disturbed due to noise made by other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hot... read more
Not excited Besides the extremely unapproachable staff. I woke up the next morning covered in bites. So not worth trying again. Only positive note was that I got a room in a short amount of time.
Business response:
Brittany, please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
Disappointing Stay I really wouldn't recommend this location. Bedsheet was wrong size and housekeeping just left as is? Front desk gave me new sheet to put on myself- which also fit poorly. Shower rod was curved style, but bracket broken so curtain wouldn't stay length of shower, but fell to center so water went everywhere on floor. Also ceiling section had area that very well could have been black mold. I'm a smoker and went outside to smoke however could've gotten contact high from other guests smoking weed in their units ... read more
Business response:
Kimberly, thank you for your feedback. We apologize for the housekeeping and maintenance issues in your suite and the smokey experience. We will discuss your concerns and comments with our leadership team and associates in an effort to improve our guest experience. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.