This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
H O R R I B L E , highly do not recommend! Save your money and stay elsewhere. The hotel strongly smelled of marijuana and cigarettes, beds were not clean (I was itchy) people coming in & out at all time throughout the night. Not a pleasant experience whatsoever! Did not even sleep at all! If I could give zero stars, I WOULD.
Business response:
Thank you for taking the time to tell us about your visit. We always want to exceed the expectations of our guests; therefore, we are sorry for the unpleasant stay you had. Also, we are sorry for your discomfort with the mattress. We value your feedback and will share your comments with our leadership team. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Keep looking I truly understand you get what you pay for, but the pictures used to describe the property must’ve been for when they first opened. Between Fire trucks, EMS personnel and law-enforcement on a daily basis, nothing says sweet dreams while someone is bouncing a ball in the room above you until about 2 AM. Come to find out later on a lot of families rely on this location as a permanent residents. I would highly recommend this hotel if you’re looking to throw a party or you are down on your luck, for anyone that is ... read more
Business response:
Stephen, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Very unexpected Room 323 has bedbugs. I checked out in under 2 hrs I think most of the rooms have them and the front desk was very rude she made me wait and left her daughter unattended to go smoke a cig for 20-30min my whole experience was disturbing.
Business response:
"David, thank you for your feedback. We are very sorry for the inconvenience you had in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied was professionally inspected, and it is been found to be free of bed bugs. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Omg never again. I wasn’t expecting four seasons cause duh but I always wasn’t expecting to wake up with bug bites over my body(six) or to see roaches while using the bathroom. I’m good. My bar for ESA is already low and this problem still disappointed.
Business response:
Thank you for your feedback. We apologize for the difficulties you encountered and regret the disappointment you had. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
My initial room had issues. The facet didn’t work properly. There was also a wig in the draw and the hangers provided had red gunk all over it. After switching rooms the sheets provided had stains. The customer service was great which made up for the mishap.
Business response:
Thank you for sharing your concerns with us. We apologize for the issues you encountered in your initial suite. We will discuss your comments with the head of our housekeeping team to inspect our accommodations thoroughly before allotting them to our guests. We hope to have an opportunity to restore your faith in us. Sincerely, Hotel Management
The property was fine but its more like a shelter for people with drug problems..the room smelled really dirty even though sheets and towels were clean .. it was noisy after 1am on a weekday slamming doors ,talking loudly some verbal fighting.. would not stay there again
Business response:
Thank you for your review. We are sorry for the difficulties you encountered and regret the inconvenience you had. Your feedback has been shared with our housekeeping team to make sure proper procedures are being followed to remove the smell. We also wish we had an opportunity to address the noise issues while you were here. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.