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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never book this place if you have a late arrival If you have a late arrival, then never ever book at this hotel. Despite a confirmed reservation, it is standing policy of this hotel to hand out the available rooms at a first come first serve basis. This was confirmed to me in writing by its manager. So when arriving after midnight, and despite the confirmed booking through hotels.com, they stood me up. Btw, also don't expect any help from hotels.com either. I reached out to them by mail, but they still have to react. Since ... read more
Business response:
Dear A, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The staff was nice, but the actual hotel was not what it seems to be in pictures. The towels and bed sheets were stained, yet clean. The pool was out of service for maintenance. Breakfast is only muffins and granola bars with coffee or tea. It did not smell good throughout the hotel. Can hear people walking upstairs. Thankful for a place to stay for our vacation, but it was not very pleasant.
Business response:
Thank you for posting a review of your stay. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered while you were here. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Nope. Terrible. Room smelled terrible and clearly hadn’t been cleaned. We looked for a place that specifically had a pool and found out after checking in that it wasn’t even useable.
Business response:
Joseph, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Pool was out of service, people begging for money in boxer shorts, originally given incorrect room so asked for refund and went to a Hyatt. Very poor experience
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I would not know. Called 3 days before to let them know we where a late arrival, they said no problem. Called when reaching RDU they again said ok, then got a call back 5 min later indicating they did not have a room. Charged the account and they blamed Expedia. Expedia said to call the hotel. Back and for and finally got told that since we did not arrive by 6 pm they gave the room away. Expedia refunded the room. They were more help than the hotel.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you this time and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team to ensure this never happens again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Dirty. Noisy. No pool. Well there is a empty pool. Breakfast was cold cereal room in disrepair Hvac not working correctly. No one at the front desk.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The property was not well kept. The bathroom tub had worn thru the tub paint, the tub faucet leaks, and the commode was colored / stained other than its original porcelain "white" finish. The floor had dirty "stained" carpeting, the kitchenette cabinets were worn/scratched thru finish. The cook range hood was dirty filled with "brown grease". Overall the worst hotel I've ever stayed the nite. Check-In took over 40 minutes with a reservation and only 3 guests in line checked in with reservations as well.
Business response:
Wil, thank you for your review. We apologize for the difficulties you encountered in your room and the trouble you had at the time of check-in. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate actions to make sure future guests do not encounter the same issues. We hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
It was dirty and smelled of weed everywhere. Nothing worked right.the pool was Disgusting.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered and the smoke smell you experienced while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We would like to regain your tru... read more
I liked the friendly staff. I didn’t like the non-cleanliness of the hotel. There was not enough staff to get the basic hospitality of hotels. Bathroom was leaking non-stop. Outdoor pool was disgusting. Breakfast was only mini prepackaged muffins and coffee. It cannot be considered breakfast but more so snacks.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.