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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experience This place was terrible! I arranged fir an airport shuttle upon arrival for the next day. When I got in the lobby the next day they told me it wasn’t running and the host was supposed to have notified everyone. They don’t have a list of taxis available. My room was dirty, food crumbs on the chair and watermarks on the nightst. I tried to touch as little as possible. The breakfast included instant oatmeal and some 2 broken granola bars; I arrived 10 min after it opened.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
This is an old propriety, outdated. not very clean. no coffee pot in room, no restsurant on site. Slow check in, ver slow. Not enough staff.
Business response:
Please accept our apologies for your unsatisfactory experience at our hotel. We appreciate your feedback and apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our staff in order to prevent similar circumstances from being repeated. Our entire team genuinely cares about providing a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. Sincerely, Hot... read more
This hotel reeks of drugs, even saw with my own eyes people doing them outside by the pool with children around. A lot of the doors are old and creaky and lets not start with the elevator. The non smoking floors all smell like drugs and smoke. The room was decent but a lot of surfaces didn’t look like they were cleaned properly and the trash wasn’t taken out before we got there. The area overall was very sketchy as well as the people staying there.
Business response:
Thank you for letting us know of the issues with your stay and please accept out apology on behalf of other guests smoking. Our policy allows smoking in certain areas and we understand if this frustrated you and negatively impacted your experience. We wish we would have been given the opportunity to make it up to your prior to your departure and we hope that you will give us another chance to restore your faith in us. Thank you again for the feedback. We hope to welcome you back soon. Sincerely, Hotel Management
Run down When I stayed 21/2 yrs ago the place was being updated.. it looks like nothing has been done since..the room lights weren't working... food was in the microwave...food on the walls...dirty socks in the bed.. cigarette butts everywhere. Entry locks hanging by wires...I will staying at different motel from now on...
Business response:
Sandra, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Not Good Utter chaos and disarray. I appreciate that the hotel made an attempt to accommodate my early arrival but what happened is unacceptable by anyone’s standards. First, I was told my room number was 157 after taking a long walk down the hallway I realized there was no room 157 and headed back to the front desk. The woman apologized and said oh sorry I meant 156. So I headed back down the hallway and open the door to find that someone else was already occupying the room. She gave me keys to an occupied room. I walked ba... read more
Business response:
Jeanie, we apologize for the issues concerning your room and service at the time of your check-in. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
You need to remove this "hotel" from your list of hotels. Dirty and smelly. Stained bed linen... dirty carpets
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
HOTEL FALLING APART-MAINTENANCE REQUIRED! When I arrived, there was no one at the desk. I started calling out hello several times. No one answered. I then saw a note on the wall that said to call 0 on the phone. I dialed and she came from out of the office area. She looked up my reservation. When she gave me my room number, I told her that I was going to have back surgery in 2 weeks. She said there was an elevator. I get to the elevator and it is OUT OF ORDER, I came back and she said there was another one down the hall. It ... read more
Business response:
Janice, thank you for your review. We apologize for the poor service you received from our associates and for your disappointment with the overall condition of our property. We assure you that we have shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. Also, your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us an opportunity to restore your faith in... read more
Never again Made reservations online, but when I got there, they were booked! I had called several times earlier but no one answered the phone. Was sent up the street to another ESA. After checking in, paying more than I would have online, we discovered the pullout couch had no bedding. The mattress was badly stained and needed to be burned. Found mold in the cabinets, ripped wall paper, and chipped furniture. Hotel smelled of smoke and marijuana. We checked out the next morning and found a Hyatt. ESA is now on our list of p... read more
Business response:
Victoria, thank you for your review. We apologize for not being able to accommodate you and the difficulties you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Extended disaster We didn’t get to stay there because they over booked the hotel we had to stay at another location and it took him hours just to be able to confirm at the new location. Now this new location the room was dirty I had to clean it up myself and they didn’t offer any housekeeping for a whole week.The new room at the new property had empty alcohol bottles inside the drawers dirty stuff towels behind the dressers no smoke detectors this blinker system was tampered with plaster with no pain on the walls chipping ba... read more
Business response:
Karolyn, thank you for your review. We apologize for not being able to accommodate you and the difficulties you encountered due to it. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.