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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There wasn't much I can say good about this property. When called and ask for early check-in was told yes, but when I got there they tried to charge a fee for each hour early. The room was dirty and so was the bed linen. They removed the bath towels from the room had to get more. I will not stay there again.
Business response:
Dear Jacqueline, Thank you for staying with us and reviewing your experience. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our early check-in fee. We apologize if there was any miscommunication on our part. We appreciate our guests' valuable feedback as we continually strive to improve our guest experiences. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
There was no room service during my entire store. Not sure if it was their policy
Business response:
Dear Praneeth, Thank you for taking the time to review your experience with us. We apologize for any inconvenience our lack of room service option caused. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Worst hotel and breakfast ever. Very dirty. Cockroaches, moldy shower, pullout bed was stain soaked, had crumbs in it, springs poking through. Recliner broken, screens ripped floors sticky. To-go breakfast only offered packets of grits and a couple of granola bars. Each night the security doors were held open with rock so anyone could walk in. It was the worst hotel we have ever stayed at.
Business response:
Dear Amy, We appreciate your feedback regarding your recent stay. We're sorry to hear that we fell short of your expectations with our breakfast and the cleanliness of our hotel, and we understand your concerns about the security doors. Rest assured, your comments will be shared with the team to ensure improvements in those areas you have mentioned. Your insights are invaluable in helping us provide a better stay for our guests. We hope you will give us another opportunity to provide you with a better experience for your nex... read more
Never again Room was very dated and old. Rust and dust everywhere. Water bugs greeted us at the door. Felt so uncomfortable my wife and I slept in our clothes and left as soon as we woke up! Would never stay here again.
Business response:
Dear Bryon, Thank you for sharing your feedback. We apologize that your recent stay did not meet your expectations. Your comfort and satisfaction are very important to us. While we understand your concerns, we regret that the condition of your room was not up to the standard we strive for. We take your feedback seriously and will address these issues. If you ever reconsider and choose to stay with us again, we'll try to provide a much more pleasant experience. Sincerely,Hotel Management
It’s a good location and the lady at the front desk was very nice. My room was not well cleaned at all. I was uncomfortable due to this and as I checked in for 2 nights I didn’t stay the 2nd night for that reason. The toilet wasn’t clean, floors not swept. Popcorn ceiling tile bits were on the floors with basic traffic debris. Bath counter, wall and pix frame had lotion on them. Not hard to see items but obvious. Everywhere and else seemed fine except the room not being cleaned.
Business response:
Dear April, Thank you for choosing us. We appreciate your feedback and understand your concerns regarding the cleanliness of your room. While we regret any inconvenience you faced, it's great to hear that you found the location ideal and the front desk staff accommodating. Your comments help us improve, and we'll address these concerns to ensure a more comfortable experience for future guests. We hope you might consider staying with us again in the future. Thank you for sharing your experience.Sincerely,Hotel Management
This place is horrible and dirty THEY HAVE ROACHES
Business response:
Dear Tiffany, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you; it is great to know this. Please stay with us an... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.