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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
Dear Luis, Please accept our apologies for failing to deliver the seamless stay you deserve on this visit. We are committed to enhancing our services and accommodations and hope to make it up to you on a future visit. We hope to have the opportunity to welcome you back and show you the seamless experience we are typically known for.Sincerely,Hotel Management.
I was moved to four different rooms and they were all dirty. The tubs were yellow stained and when I pulled the sheets back they had not been changed. There appeared to be blood stains on the carpet in the last room I was shown and the latch wouldn’t close in one of the options. I felt completely unsafe and the once cheery and energetic receptionist turned cold and snappy once they realized I was not pleased. I did not stay longer than an hour and the property refused to refund me.
Business response:
Dear Jasmine, Please accept our apologies for the inconvenience caused by switching multiple rooms and for the frustrations due to the available suites not meeting your expectations. We sincerely apologize for the cleanliness concerns and the service you received. We assure you that what you experienced is unacceptable by our standards and will address these concerns immediately with our team to ensure improvements are made. Your feedback is crucial to us, and we appreciate you bringing these issues to our attention. We hope... read more
Asking $100 deposit on a $70 room and not disclosing that information is ridiculous. Not to mention the $20 Uber ride I took because the hotel was not close to airport at all.
Business response:
Dear Jammie, Thank you for being our guest and reviewing your experience. We apologize for your disappointment with our deposit policy and for not giving adequate information. Although we have this information on our website, we will note your feedback to address with our staff and reiterate the importance of service and attention to detail. Thank you for choosing our hotel, and we hope we can provide you with a better experience.Sincerely,Hotel Management
Awful.. and pool was green
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Ma... read more
Worst hotel I've ever stayed at. My rental was stolen. They had roaches. The pool wasn't clean for at least a week. No housekeeping. No breakfast
Business response:
Dear Toussaint, Thank you for taking the time to share your review with us. We genuinely apologize for your disappointment with the reservation, the cleanliness, and the breakfast issues that compromise your stay. We aim to provide the best service, clean suite, and healthy environment for a homelike stay. So, we are sorry this was not what you experienced. We appreciate you bringing this to our attention; we will look into the matter and ensure similar issues are not repeated. We are wholly committed to regaining your trust... read more
The people in the front desk are so unrespectful. They do not have any training of customer service.
Business response:
Dear Hernaldo, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.