This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
service is not professional. Breakfast was terrible.
Business response:
Dear Young Ae, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations and regret your disappointment with our breakfast. Your feedback will be shared with our leaders to consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management
Manager need to check when the housekeeping clean the rooms to be sure is clean ..
Business response:
Dear Karem, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
We booked this very last minute for dreamville fest because everything else was sold out. The room was very dingy/dirty. The fridge had items left in it. Bathroom was dirty. Bed was hard and mattress smelled. Couldn’t sleep because it was very noisy at night. Hotel Side door was propped open all night with a rock, which is unsafe. We booked 4 nights but only stayed one because it was unsatisfactory.
Business response:
Dear Vallinda, Thank you for taking the time to share your feedback. We apologize for failing to give you a more satisfying impression on this visit. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to guests. Therefore, we are sorry for the oversights in preparing our suite. Although this does not change what transpired, we are working to address the problems you described and ensure such matters do not affect future guests. We are wholly committed to redeeming yo... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.