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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a pleasant stay: 1. We arrived at around 7 pm no one was at the front desk and there was no way to ring a bell so we had to yell “Hello”! 2. The check-in process was long and we didn’t get all of our questions answered, such as “which direction is the room”— because by the time we gathered our belongings the desk clerk was gone. 3. Hotel seemed like there was as issue previously because there were dehumidifiers all over the halls and we had to walk through a plastic barrier to get to our room. 4. There was a small pile o... read more
Business response:
Dear Sophia, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so that we can have an opportunity to provide yo... read more
HORRIBLE. The Extended Stay hotel we chose on Miami blvd switched us to another on slater ave , supposedly due to a fire that created a power issue. The alternate hotel was under renovation, there was no staff available after 9 pm until 10 am the next morning, no hair dryer was available, the place was filthy, no breakfast or gym were available (which were both advertised). Absolutely MISERABLE.
Business response:
Dear Carl, Thank you for sharing your feedback. We regret to learn about your experience and apologize for the inconvenience caused. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Upon arrival I was misinformed that a pet fee would be charged for each pet although they state pet friendly on the website. However, when booking through expedia, there was no mention of it. Very displeased with Expedia for not posting this during booking. The agent at the desk when I pushed back on the charges was very rude and ignorant. After I informed her that I would not pay the additional fee's and asked for the number to corp, she told me I could go look it up myself and walked away. I then told her that is not how y... read more
Business response:
Dear Daniel, Thank you for taking the time to share your valuable feedback. We were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. Our fees are listed on our website, and we apologize if this was not adequately communicated to you. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Thank you for taking the time to leave your review; we wish you all the best.Sincerely,Hotel Management
This hotel has gone down. They didn’t even have no wash cloths, the bathroom was dirty, there were tools left in the room, it seemed as though someone was in the room right before I walked in.
Business response:
Dear tanita, Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We will look into the situation further, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Mana... read more
Zimmer stinkt nach Rauch, das Hotel ist Raucher Hotel.
Business response:
Dear Mohamed, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management
Trash outside overflowing and trash strewn on entry way facet knob fell off on bathroom sink and bug in room
Business response:
Dear Marcella, our goal is to provide an outstanding stay for every guest; therefore, we apologize for your inconvenience. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We hope you will consider giving us a second chance the next time you are in the city.Sincerely,Hotel Management
I suggest they need to fumigate the smell of the walkway and to stop people from smoking inside the room. Hallway is very disgusting . I felt like I live in a homeless shelter . It’s a decent price but the hotel is not well kept . Might as well close the hotel and remodel it. I end up staying only for a day and refunded the remaining days I was there. Never again. I can’t even breath. the smell of cigarettes and it’s a rotten saliva . Please clean and take care of this hotel.
Business response:
Dear Christine, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.