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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel cleanliness is lacking. It does seem to be home to regular workers or traveling work for some time at a particular location. Given this we did see many bugs including cockroaches…we bought bug spray:( the rooms we dated and the bathroom was not in great shape. The staff were friendly and the rooms have bedroom and sitting space for families.
Business response:
Dear Guest, thank you for sharing your review of your recent stay with us. We are glad our comfortable suites and family-friendly amenities met all of your needs. However, we are disappointed that you had some issues with your bathroom and the cleanliness of the hotel. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit our Extended Stay America the next time you are i... read more
Was greeted by an empty, eerie lobby as I waited for about 10 minutes while calling the front desk employee from their public phone to assist me. Once he finally came from out of the shadows for assistance, I noticed that he had checked me in under the completely wrong name and as a totally different guest. He said it shouldn’t be a big deal but I was unable to connect to WIFi while in the room because of this. After making it through the clouds of cigarette smoke (in this non-smoking hotel) and garbage on the main and room ... read more
Business response:
Dear Nadiyah, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Dog Kennels are Better! Dog kennels are better! This hotel was abysmal! Filthy hall, filthy elevator filthy room and BR! There was no smoke alarm. They advertise breakfast but literally was a packet of dry granola no milk! No fruit and at 8:30 no coffee. No coffee maker in room. The carpet has so many stains looked like crime scene blood…and so dirty we couldn’t touch our feet to the floor. No towels on second day! People smoking in property so halls and room smelled like smoke and old food. We had a “suite” w kitchen but no... read more
Business response:
David, thank you for sharing your review. We work hard to provide a clean and comfortable environment; therefore, we regret all the inconvenience you had and appreciate your patience. Please accept our apologies for the issues you encountered during your stay. We have discussed your concerns individually with the appropriate team members to ensure a better future guest experience. We have also noted your comment regarding our complimentary grab-and-go breakfast for any future changes. We hope you will give us another chance ... read more
The check-in person was fine. I had chosen the property since it advertised an airport shuttle. Was informed that stopped about two years ago and the desk person would put in my comments. I was told that I should get an Uber so ended up paying more for a hotel with the shuttle and then got to pay more. Room I had was also in need of a refresh and at least repair of the cracked and dirty caulk around the tub/shower.
Business response:
David, thank you for being our guest. We are sorry that the condition of your room did not meet your expectations and the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Also, it is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We hope to have another chance to deliver the excellent hospitality for which we are known. Sincerely, Hotel Management
The reservation didn’t appear so they charged us by the hotel an other reservation with them.
Business response:
Gian, thank you for sharing your experience at our hotel. We regret the predicament with your reservation and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
STAY AWAY. They advertise they have airport shuttle pick up which is not true. The hotel is currently under renovations which we were not aware of at check-in. We had to switch rooms due to TVs not working and mold stained mattresses. The room we switched to the king bed was broken in half. No shampoo in the bathrooms. Customer service desk was awful. Seemed like nobody was at the desk when needed to call. They claim they have breakfast but they only give you muffins and coffee. Stayed one night and would not recommend this ... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
This property is not properly clean it need to close and get proper cleaning done they are filled with roaches I showed the front desk a video of them in my room they didn’t care acted as it was normal as well rude about it nor wanted to fix the problem only asked if I was staying over or checking out and they can just move me to another room of course I checked out where’s there one roach there’s more they are disgusting
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Upon entering in the first room, the odor was horrible. It smelled as if there was sitting water for a while. When I began bringing in our family’s suitcases and preparing for bed, my son who usually sleeps on sofa beds, pulled out the Sofa Bed. He said the sofa bed was wet but continued to unfold it. There was multiple huge wet urine stains throughout the sofa bed. I immediately requested another room, by the time that request was made, it was almost 1 am. When we walked into the 2nd room, the smell was the same. My family ... read more
Business response:
Noel, thank you for your review. We are sorry to hear about the circumstance of your trip and sincerely apologize for the cleanliness issue you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
ELLOS SOBRE RENTAN EL HOTEL Y CUANDO LLEGAS AUNQUE TENGAS CONFIRMACION DE ESTANCIA ELLOS NO RESPETAN TE DICEN QUE NO TIENEN CUARTOS DISPONIBLES
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.